Business Development Executive

SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond•Oklahoma City, OK

About The Position

The role of a Business Development Executive (BDE) in the property restoration and disaster recovery industry is critical for driving revenue and establishing long-term partnerships. A successful BDE acts as the primary liaison between the restoration company and key stakeholders, including insurance carriers, property managers, adjusters, and commercial facility owners. The primary objective is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation. This document outlines the core responsibilities of a Restoration Business Development Executive, with a specific focus on the strategies and duties involved in getting service agreements signed by customers.

Requirements

A minimum of 5 years of direct sales experience
Strong process and results driven attitude
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Bachelor’s degree in marketing or business or equivalent experience
Experience in the cleaning, restoration, or insurance industry

Responsibilities

Negotiate and execute formal service agreements (e.g., Emergency Response Agreements - ERAs, Master Service Agreements - MSAs, Contingency Plans) with commercial clients and property managers to establish the company as the priority responder for disasters.
Educate property owners and facility managers on the value of proactive disaster planning, highlighting benefits such as priority response times, pre-approved pricing, and minimized business disruption.
Manage the entire sales pipeline, from initial prospecting to contract execution and ongoing account management.
Utilize Customer Relationship Management (CRM) software (e.g., Dash, Salesforce, specialized restoration CRMs) daily for accurate record-keeping, client preference notes, lead tracking, and logging networking activities.
Submit detailed weekly activity reports outlining visits, meetings, and progress toward specific revenue goals.
Serve as the primary account manager, acting as a bridge between the client and internal operations and estimating teams to ensure client satisfaction and secure repeat business.