Business Development Coordinator (BDC)
About The Position
Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment. Ancira Patriot Buick GMC is seeking a confident, motivated, and customer-focused Sales BDC Representative to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication. The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the Buick and GMC brands using modern digital tools including personalized video messaging.
Requirements
- Prior experience in a BDC, call center, or customer service role (automotive experience preferred)
- Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar)
- Strong written and verbal communication skills
- Professional phone etiquette and presentation
- Strong organizational skills with attention to detail
- Proficiency with CRM systems and digital communication platforms
- Self-motivated and goal-oriented mindset
- High school diploma or equivalent required
Nice To Haves
- additional education or training preferred
Responsibilities
- Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries
- Record and send personalized video messages to introduce yourself, answer questions, and showcase Buick and GMC inventory
- Set and confirm customer appointments with the Sales Team
- Follow up with unsold showroom traffic, internet leads, and phone prospects
- Maintain consistent communication throughout the customer buying journey
- Accurately log all customer interactions, notes, and appointment statuses in the CRM
- Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience
- Meet or exceed daily and monthly lead response, appointment, and follow-up goals
Benefits
- Health, Dental & Vision Insurance
- Disability Insurance, Life Insurance, and Mental Health Care
- Paid Time Off
- Paid Holidays
- 401k with Employer Match
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
