Business Development Center (BDC) Representative - 40-80K+ DOE

Green Ford • High Point, NC

17h • $40,000 - $80,000 • Onsite

About The Position

Green Ford is looking for a Business Development Center (BDC) Representative to join their growing team. As a BDC Representative, you will be the first point of contact for many customers. You will help create a great customer experience by responding to internet leads, following up with prospective buyers, scheduling appointments, and helping the sales team turn opportunities into customers.

Requirements

• Positive, energetic, and professional personality
• Excellent communication and listening skills
• Comfortable speaking with customers over the phone
• Strong follow-up and organizational skills
• Goal-oriented and motivated to earn
• Ability to work in a fast-paced team environment

Nice To Haves

• Automotive or dealership experience is a plus, but not required
• Previous BDC, call center, sales, or customer service experience is a plus

Responsibilities

• Respond promptly to incoming internet, phone, and customer inquiries
• Make outbound calls and follow up with prospective customers
• Schedule and confirm sales and service appointments
• Build relationships with customers through phone, text, and email
• Maintain accurate customer information and follow-up activity in the CRM
• Work closely with the sales team to ensure a smooth handoff to the dealership
• Follow up with missed appointments and unsold customers
• Meet and exceed monthly appointment and performance goals
• Provide an exceptional customer experience from the first interaction

Benefits

• Competitive pay with performance-based bonuses
• Opportunity for strong earning potential
• Paid training
• Career advancement opportunities
• A professional, team-oriented work environment
• Employee benefits and dealership perks
• The opportunity to build a long-term career in the automotive industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed