Business Development Center (BDC) Manager

Germain Honda of Dublin•Dublin, OH

19h•Onsite

About The Position

Germain Honda of Dublin is seeking a Business Development Center (BDC) Manager to lead their internet sales operation. This is a high-volume, fast-paced Honda dealership looking for a proven leader who can develop people, improve processes, and increase showroom appointments and vehicle sales. The mission at Germain is to attract, develop, and retain exceptional people to deliver an outstanding customer experience that fosters loyalty.

Requirements

Automotive BDC, internet sales, or dealership management experience preferred.
Strong leadership and coaching skills.
Excellent phone, communication, and organizational abilities.
Comfortable managing performance through reports and measurable goals.
Strong understanding of CRM processes and lead management.
Able to work effectively in a high-volume dealership environment.
Positive attitude with a high level of personal accountability.
A leader who is willing to work alongside the team—not simply manage from an office.

Responsibilities

Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
Improve appointment-set, show, and sold percentages.
Work closely with sales managers and salespeople to maximize every opportunity.
Review daily performance reports and identify missed opportunities.
Conduct call reviews, training sessions, and one-on-one coaching.
Maintain accurate CRM records and consistent follow-up processes.