Business Development Coordinator (BDC)

South Park Nissan•San Antonio, TX

4d•$40,000 - $100,000•Onsite

About The Position

Ancira South Park Nissan is seeking a confident, motivated, and customer-focused Sales BDC Representative to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication. The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the Nissan brands as well as Pre-Owned Inventory using modern digital tools including personalized video messaging.

Requirements

Prior experience in a BDC, call center, or customer service role (automotive experience helpful)
Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar)
Strong written and verbal communication skills
Professional phone etiquette and presentation
Strong organizational skills with attention to detail
Proficiency with CRM systems and digital communication platforms
Self-motivated and goal-oriented mindset
High school diploma or equivalent required; additional education or training preferred

Nice To Haves

automotive experience helpful
additional education or training preferred

Responsibilities

Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries
Record and send personalized video messages to introduce yourself, answer questions, and showcase inventory that best suits the customer's interests/needs
Set and confirm customer appointments with the Sales Team
Follow up with unsold showroom traffic, internet leads, and phone prospects
Maintain consistent communication throughout the customer buying journey
Accurately log all customer interactions, notes, and appointment statuses in the CRM
Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience
Meet or exceed daily and monthly lead response, appointment, and follow-up goals