BDC Business Development Center Agent

Pat Lobb Toyota of McKinney•McKinney, TX

1d•Onsite

About The Position

Pat Lobb Toyota of McKinney is seeking energetic, customer-focused professionals to join our award-winning Business Development Center (BDC). As one of the highest-volume Toyota dealerships in Texas, we know that every phone call, text message, email, and online inquiry is an opportunity to earn a customer’s trust and begin a lasting relationship. As a BDC Sales Agent, your mission is simple: provide an outstanding customer experience, build excitement, answer questions, and schedule qualified appointments that result in vehicle sales. If you enjoy helping people, communicating with confidence, and working in a fast-paced, team-oriented environment, this is an outstanding opportunity to build a rewarding career with unlimited earning potential. The BDC Sales Agent serves as the dealership’s first point of contact for customers contacting us through phone calls, internet leads, text messages, email, website chat, and other digital channels. This role is responsible for engaging customers, identifying their needs, overcoming objections, and scheduling showroom or virtual appointments for both new and used vehicle sales. This is not a high-pressure sales role. Success comes from building rapport, creating value, and delivering an exceptional customer experience that motivates customers to visit the dealership.

Requirements

Outstanding verbal and written communication skills
Positive, enthusiastic attitude
Professional phone presence
Excellent listening skills
Strong organizational abilities
Ability to multitask
Dependable work ethic
Basic computer proficiency
Ability to work evenings and weekends

Nice To Haves

Automotive BDC experience
Call center experience
Customer service experience
Retail sales experience
CRM experience (DealerSocket preferred)
Toyota dealership experience
Knowledge of texting, email, and video communication tools such as Covideo

Responsibilities

Respond promptly to all inbound phone calls, internet leads, text messages, emails, and online chats.
Build rapport with every customer through professional, friendly communication.
Ask effective questions to understand each customer’s needs and buying timeline.
Provide accurate information regarding inventory, pricing, availability, financing, leasing, and dealership services.
Confirm appointments and provide customers with clear directions and expectations.
Schedule showroom, virtual, and test-drive appointments.
Confirm appointments using phone, text, and email.
Perform reminder calls prior to appointments.
Reschedule missed appointments whenever possible.
Work toward maximizing appointment show rates.
Contact unsold showroom customers.
Follow up with internet leads.
Reach out to previous customers regarding upgrade opportunities.
Contact orphan owners and service customers.
Execute equity-mining and lease renewal campaigns.
Perform daily outbound prospecting using dealership CRM.
Accurately document every customer interaction.
Maintain complete customer records.
Update lead status daily.
Follow dealership follow-up processes.
Ensure all scheduled activities are completed on time.
Work closely with Sales Consultants and Sales Managers.
Communicate appointment details clearly to the sales team.
Assist with special sales events and promotional campaigns.
Help maintain excellent customer satisfaction scores.