Business Development Center (BDC) Representative

Bill Alexander Toyota•Yuma, AZ

5d•Onsite

About The Position

Here at Alexander Toyota, we are committed to serving our friends and customers. Our Bill Alexander Automotive Center Statement and Core Values are the foundation for everything we do and the reason for our continued success. If you want to be part of a team that cares deeply about our employees and customers, we welcome you to apply! Mission Statement To provide a sales and service experience that exceeds the customer's expectations while maximizing the opportunity for repeat and referral business. Our Core Values Honesty and integrity in everything we say and do Maintain the highest regard for each customer and employee Develop people and promote from within Use our collective strengths to make decisions and solve problems. We are seeking a motivated BDC Representative to join our team. In this role, you will identify and qualify potential customers through various channels and schedule appointments for sales or service to ensure smooth customer flow.

Requirements

Strong communication and customer service skills
Ability to handle multiple tasks and prioritize effectively
Sales or business development experience
Proficiency in CRM software and other relevant tools
Must be able to successfully pass a drug/alcohol screen, random drug and controlled substance abuse tests and background investigation as a condition of employment.

Responsibilities

Identify and qualify potential customers via phone, email, and online inquiries
Schedule sales and service appointments
Respond promptly to customer inquiries and address concerns
Provide accurate information about our product and services
Build rapport with customers to create a positive experience
Follow up with customers to ensure satisfaction and move them toward appointments or sales
Handle inbound and outbound calls
Manage and respond to online inquiries
Conduct customer interactions through text or online chat