Busniess Development Supervisor

Bob Johnson Auto Group•Rochester, NY

8d•$60,000 - $90,000•Onsite

About The Position

Bob Johnson Toyota is seeking a hands-on, results-driven Business Development Center (BDC) Manager to lead its team and help turn customer inquiries into appointments and sales. The manager will coach and develop BDC agents, improve processes, and support an exceptional customer experience in a fun, fast-paced dealership with strong customer traffic. The role is full-time, on-site, and scheduled for 40 hours per week, including Saturdays and some evenings. The stated annual pay range is $60,000–$90,000, depending on experience.

Requirements

Previous call center experience.
Demonstrated leadership or supervisory experience.
Strong coaching, communication, and organizational skills.
Ability to use performance data to identify opportunities and improve results.
Consistent follow-through and a hands-on approach to leadership.
Comfort working with CRM systems and managing multiple priorities.
Availability to work on-site 40 hours per week, including Saturdays and some evenings.

Nice To Haves

Automotive BDC experience.

Responsibilities

Lead, coach, and develop BDC agents handling incoming sales calls, internet leads, and outbound follow-up.
Set expectations and hold the team accountable for response times, customer contact, appointment quality, and follow-through.
Review calls and customer communications, and provide consistent feedback and training.
Manage lead distribution, daily workflows, and CRM activity to ensure timely customer attention.
Track appointment set rates, show rates, sales conversions, and individual performance.
Coordinate with sales management to ensure smooth customer handoffs and a consistent experience.
Oversee proactive outreach to lease customers, previous customers, and potential trade-in opportunities.
Help recruit, onboard, and train new BDC agents.
Build a positive team culture centered on accountability, teamwork, and continuous improvement.