Business Development Center Agent

Joe Lunghamer Chevrolet • Waterford Twp, MI

3d • Onsite

About The Position

The Business Development Center (BDC) Representative is the first point of contact for many customers and plays a critical role in creating a positive customer experience, generating appointments, and connecting customers with the right sales professional. This role is ideal for someone who enjoys building relationships, communicating with people, and being part of a winning team in a fast-paced environment.

Requirements

• Previous customer service, call center, retail, hospitality, or sales experience preferred
• Strong communication and relationship-building skills
• Positive attitude and strong work ethic
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and willingness to learn dealership software and CRM systems
• Team player with a customer-first mindset

Responsibilities

• Respond to customer inquiries by phone, email, text, and online chat
• Follow up with internet leads and customer inquiries promptly
• Build rapport with customers and gather information about their vehicle needs
• Schedule and confirm appointments for our sales team
• Maintain accurate customer records in our CRM system
• Work closely with management and sales staff to help drive dealership success
• Deliver an exceptional customer experience with every interaction

Benefits

• Competitive hourly pay plus performance incentives
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Employee vehicle purchase and service discounts
• Ongoing training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed