Business Delivery Manager Quality (UAT) REMOTE
About The Position
Nationwide is hiring a Manager, Business Delivery Quality to lead business transformation and quality-related work. The role begins with one direct report, with responsibility for mentoring and developing talent and building a culture of quality. Focus areas include improving end-to-end testing processes, introducing automation, expanding the Business Delivery team’s ownership of testing activities, establishing visible quality metrics, and encouraging innovation in post-release support and continuous improvement. As a manager, you will participate in major process modeling, analysis, and design efforts and manage staff and activities supporting business performance, organizational design, and business risk management. You will lead business transformation through the strategic application of people, processes, and technology; guide business planning; and oversee process management, consultation, and strategic projects. The position also involves developing transformation plans and business cases, evaluating operating models and risks, and managing associates and their development. The position is remote and may be filled within any of the lower 48 U.S. states. It is exempt from overtime eligibility. The work environment is a normal office environment; extended hours may be required based on workload, and occasional travel may be necessary. The role does not qualify for employer-sponsored work authorization, and Nationwide does not participate in the STEM OPT extension program.
Requirements
- Eight or more years of experience planning, designing, and implementing company-wide business transformation initiatives.
- Extensive experience in functional, process, information, and data modeling; data management and warehousing; and application integration.
- In-depth experience with process redesign methods and tools.
- Three years of people-management experience.
- Knowledge of standards, methodologies, frameworks, business process management, and technology.
- Knowledge of tools, concepts, and techniques for business process modeling, analysis, and design.
- Expert knowledge of emerging industry, competitor, customer demographic, regulatory, and market trends.
- Understanding of new technologies and developments in the technology industry.
- Knowledge of the systems development life cycle.
- Extensive knowledge of project-management concepts and techniques.
- Detailed knowledge of facilitation, performance management, organizational design, and organizational change management.
- Ability to lead large, sophisticated projects.
- Strong communication and influencing skills, innovative approaches, and ability to deal with ambiguity.
- Regularly and consistently demonstrate Nationwide Values.
Nice To Haves
- Undergraduate studies in computer science, management information, business, mathematics, or a related field.
- Graduate studies.
- Project-management experience.
Responsibilities
- Lead business transformation activities through the strategic application of people, processes, and technology.
- Manage teams participating in business planning, including identifying complexities, dependencies, and redundancies in business models.
- Lead business process management and consultation, serving as a primary internal business product and process consultant for customers, management, and external sources.
- Oversee consultation on business process analysis and design, organizational analysis, needs assessments, and cost/benefit analysis to align technology solutions with business strategies.
- Consult with Nationwide Technology functional groups and internal business clients to develop short- and long-term business transformation plans.
- Lead efforts to identify business process elements requiring improvement and define criteria for successful performance.
- Contribute significantly to executing business-unit-level change.
- Oversee customer training on business, technological, societal, and environmental trends relevant to improving business performance.
- Lead staff responsible for researching and evaluating new and existing products, procedures, workflow needs, technological developments, and evolving business requirements.
- Develop compelling business cases, obtain senior management input, and identify, assess, and mitigate business risks associated with current and target operating models.
- Manage associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.
- Mentor and develop direct reports and foster a culture of quality.
- Optimize testing processes end to end and introduce automation to reduce manual work.
- Establish value-added services and processes that shift routine testing from business users to the Business Delivery team.
- Develop visible quality-related metrics and reimagine post-release support through continuous improvement.
- Perform other responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability coverage
- Paid time off: newly hired associates receive a minimum of 18 days per full calendar year, prorated quarterly based on hire date
- Nine paid holidays
- Eight hours of Lifetime paid time off
- Eight hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
