Business Control Manager

Bank of America•Jacksonville, FL

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Business Control Manager (BCM) will support the Platform and Product Controls CORE team (Continuity, Operations, Readiness & Execution) and will be responisble for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management and progress reporting. Job expectations include providing business continuity subject matter expertise and/or recovery & resolution planning support. This role is critical in ensuring audit readiness, maintaining high-quality standards, and driving consistent execution across end-to-end engagement activities. The ideal candidate will be a strong communicator, proactive problem solver, and experienced in managing complex regulatory and audit interactions.

Requirements

5–8+ years of experience in financial services
Experience in Business Continuity, Operational Resilience, or Operational Loss Management.
Experience in Business Controls, Digital Operations, or Supervisory functions.
Demonstrates leadership, leading through change and process improvements to deliver results
Strong analytical capability to drive root cause analysis, demonstrate attention to detail, deliver concise and value-added reporting
Demonstrated creative resolution development, problem solving, and follow up skills
Self-starter able to work independently, with minimal oversight and guidance
Ability to quickly develop subject matter expertise across a broad spectrum of issues
Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
Strong communication and presentation skills
Must be proficient in advanced MS Excel functions, PowerPoint, Word
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Nice To Haves

Bachelor's degree
Knowledge of Consumer Investments Operational processes
Ability to review data and provide analytical perspective
Advanced Excel and PowerPoint skills
Experience in key areas outlined: Trade Correction, Credit Risk Management, Business Continuity and Operational Loss Management

Responsibilities

Support as a key contributor within the Platform and Product Controls CORE team (Continuity, Operations, Readiness & Execution).
Support centralized Business Continuity execution for the Specialized Consumer Client Solutions organization, coordinating platform incident management, contributing to operational readiness for major events and Business Continuity Planning & Preparedness.
Support the Platform & Product Controls team with mitigating risk, preparing Business Continuity plans for major market events, including but not limited to managing real time live events and proactive approach to major market events.
Develop relationships that are necessary to achieve resolution and project management while navigating a complex organization.
Develop and ongoing review of templates, playbooks and other critical information.
Identify business risk and associates controls in order to mitigate operational, systematic, reputational, operational and credit risk.
Establish communication forums with business partners.
Identify opportunities to improve internal processes.
Establish action plans for initiatives/projects to help move the business forward.
Meet client needs while focusing on associate experience and always exceeding expectations.
Ability to work collaboratively and adapt to changing business needs.
Strong analytical skills and ability to perform detailed documentation, review, and reporting.
Ability to shift priorities quickly and work effectively during time‑sensitive events.
Strong verbal, comprehension, and written communication skills.
Problem‑solving ability and strong attention to detail.
Self‑starter with the ability to work independently within a complex environment.
Must be proficient in Excel, PowerPoint, Word, Teams, and WebEx.
Leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).
Executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards.
Supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
Performs monitoring and testing of controls, identifying issues and control improvements for remediation.
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
Manages the performance and productivity of team members that conduct quality inspection reviews.
Ensures timely execution of QA activities including control execution, case management, and results reporting.
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.