Senior Business Control Specialist - CPO Business Control

Bank of America • Boston, MA

7d • $72,000 - $110,000 • Onsite

About The Position

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The CPO Business Controls team is part of the Governance, Operations and Analytics Team (GOAT) within the Chief People Organization (CPO). The primary focus of our team is to drive internal control discipline, risk management, and issue identification through strong partnerships across CPO, as well as Audit and Risk organizations.
The Senior Business Control Specialist position oversees risk management across Chief People Organization. The primary focus is to ensure effective adherence to enterprise policies and standards. The teammate in this role will provide analytical and administrative support in monitoring and testing the effectiveness of CPO compliance with policies, including creating, gathering and organizing data and documentation, partnering with stakeholders to provide status reporting on metrics, tracking the status of mitigation and action plans, inputting data into SORs (ie CIMA, ORCIT etc) and providing robust reporting on the risk landscape for CPO. Incumbents typically have 5+ years of risk management and/or FLU/CF experience.

Requirements

• Minimum 5 yrs. experience in a role related to Risk, Compliance or Audit
• Understanding of enterprise processes around audit, GCOR, and independent testing plans
• Strong written communications skills/experience with ability to translate and document details into executive level messaging
• Ability to handle confidential and proprietary information with discretion and balance risk and reward with a strong focus on compliance
• Ability to navigate the organization and demonstrated ability to lead and influence up, down and across the organization
• Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations
• Ability to work independently in a fast paced, result driven environment with changing priorities while building relationships.
• Critical thinking & problem-solving skills when working through complex issues, including the ability to identify issues/gaps and areas for process improvements by asking the right questions
• Strong project and organizational skills
• Exceptional attention to detail and accuracy
• Proficient in Microsoft Office suite of products, with emphasis on strong Excel (familiar with lookup's, pivots, basic formulas) and PowerPoint skills
• Familiarity with use of AI and CoPilot prompts and use of Teams Channels

Nice To Haves

• Background in CPO processes
• Background in Business Control or Business Support
• Experience in data analytics and reporting

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed