Business Control Manager

Bank of America•Charlotte, NC

8d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Team Specific Job Description: Leads the assessment of the design and effectiveness of the risk and control environment to support third party governance and ensure adherence to enterprise-wide standards Performs monitoring and testing of controls, identifying issues and control improvements for remediation Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting Monitor program health, risks, dependencies, and deliverables to ensure successful execution against strategic objectives. Serve as the central escalation point for third party related risks, issues, concerns, and remediation activities across the CFO organization. Represent CFO Lines of Business in enterprise third-party routines and facilitate discussions and resolve complex issues involving multiple stakeholders and competing priorities. Build and maintain strong partnerships across Risk, Treasury, CFO Data Management, Global Financial Control, GBAM Finance, and other key stakeholder groups.

Requirements

Minimum of 7+ years of experience in financial services, finance, risk management, third party governance, controls, or related functions
5+ years of experience leading large-scale, cross-functional programs or strategic initiatives
Demonstrated experience developing and implementing governance frameworks, operating models, controls, and oversight programs
Experience managing executive-level stakeholder relationships and influencing outcomes across organizational boundaries
Experience coordinating testing, audit, quality assurance, or issue management activities
Strong understanding of risk management, regulatory compliance, governance, and control environments
Strong analytical, organizational, and problem-solving capabilities
Exceptional verbal, written, and executive communication skills
Proven ability to manage multiple priorities in a complex, highly matrixed environment
Self-starter seeks to build relationship and collaborate with teammates
Proven ability to work in a collaborative environment to achieve stated objectives
Proficient with Microsoft Office products (particularly MS Excel, Word, PowerPoint)

Nice To Haves

Advanced degree (MBA, master’s or equivalent)
Experience supporting Finance, CFO, Risk, Third Party, or Regulatory programs within a large financial institution
Knowledge of Third-Party governance routines
Experience presenting to executive leadership teams, governance committees, audit partners, and regulators
Knowledge of enterprise risk management frameworks, governance practices, and control environments
Strategic thinker with the ability to understand complex business challenges and potential solutions
Experience in providing thought leadership and ability to lead without direct authority
Demonstrated experience with M365 CoPilot applications

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting