Business Continuity Spec

PNC Bank•Phoenix, AZ

1d•Onsite

About The Position

As a Business Continuity Specialist within PNC's Technology Security and Resilience organization, you will be based in Phoenix, AZ or Pittsburgh, PA. This is an individual contributor role responsible for quality monitoring and preparation of comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events. This includes Technology-related or local, state, national and global events that could affect the Bank operations and safety to employees (civil, political, economic, and natural). You will assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience. You, in conjunction with others, will coordinate and execute the response needed for 24x7 support. Working with the leadership and team members of Enterprise Event Management and all response teams to advance the program and execute plans, as well as monitoring and tracking of annual program activities are compliant to internal and regulatory requirements. You will serve as a point of contact responsible for leading the coordination of resources aligned to the designated response plans or a large business segment or group. You will be responsible for adherence and ensuring activity aligns to the organization’s Business Resiliency and/or Business Continuity program; including but not limited to the standard lifecycle of an event. You will be responsible for the quality execution of the lifecycle at all levels of an incident or event. This includes but is not limited to crisis management, emergency management, contingency planning and disaster preparedness planning and testing. You will proactively participate as requested in lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing. You will ensure the compliance of each aspect of all programs the Enterprise Event Management team supports. You will proactively partner with key leaders and partners on business continuity issues. You will continuously seek out and provide recommended solutions to automate, consolidate or eliminate processes identified as being unsustainable and repeatable. You will complete training, testing, or exercise workshops for ongoing program advancement. You will maintain Key Risk or Key Performance indicators to satisfactory levels. You will develop assigned materials and standard operating procedures for leadership review and approval. You will be a champion for Event Management awareness throughout the Enterprise. You will serve as a frontline incident responder within the Enterprise Event Management team & PNC Watch Tower, executing real time assessment, triage, and escalation for all enterprise level incidents — including technology disruptions, life safety events, physical security threats, and operational hazards — to safeguard PNC’s people, assets, operations, and brand. You will maintain continuous situational awareness and threat monitoring across all hazards and intelligence sources (e.g., technology alerts, physical security events, weather, geopolitical disruptions), synthesizing information rapidly to initiate protective actions, coordinate cross functional response, and ensure timely leadership notification. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Auditing Operations
Competitive Advantages
Crisis Management
Disaster Recovery Planning
IT Continuity
Process Design
Regulatory Compliance
Resilience Planning

Responsibilities

Individual contributor role responsible for quality monitoring and preparation of comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events.
Assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience.
Coordinate and execute the response needed for 24x7 support.
Monitor and track annual program activities to ensure compliance with internal and regulatory requirements.
Serve as a point of contact responsible for leading the coordination of resources aligned to the designated response plans or a large business segment or group.
Ensure adherence and alignment to the organization’s Business Resiliency and/or Business Continuity program, including the standard lifecycle of an event.
Ensure the quality execution of the lifecycle at all levels of an incident or event, including crisis management, emergency management, contingency planning and disaster preparedness planning and testing.
Proactively participate as requested in lifecycle planning, including business impact analysis, risk assessment, recovery planning and recovery testing.
Ensure the compliance of each aspect of all programs the Enterprise Event Management team supports.
Proactively partner with key leaders and partners on business continuity issues.
Seek out and provide recommended solutions to automate, consolidate or eliminate processes identified as being unsustainable and repeatable.
Complete training, testing, or exercise workshops for ongoing program advancement.
Maintain Key Risk or Key Performance indicators to satisfactory levels.
Develop assigned materials and standard operating procedures for leadership review and approval.
Serve as a frontline incident responder within the Enterprise Event Management team & PNC Watch Tower, executing real time assessment, triage, and escalation for all enterprise level incidents.
Maintain continuous situational awareness and threat monitoring across all hazards and intelligence sources, synthesizing information rapidly to initiate protective actions, coordinate cross functional response, and ensure timely leadership notification.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service