Manager - Business Continuity

Blue Cross Blue Shield of Michigan • Detroit, MI

1d

About The Position

The Business Continuity Manager will lead the development and design of the organization’s business resilience program for planning and coordination activities. During a business interruption, the BCM will ensure the minimization of loss and restoration of critical business functions within required timeframes. The scope of the interruptions includes events that impact facilities, systems, utilities and human resource availability and will require coordination with IT counterparts to restore capabilities in the event of a disruption. This responsibility includes leading the development, maintenance, and exercising (testing) of the overall business recovery plans for each critical applicable functional area. Identifies and evaluates business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement, in compliance with appropriate regulatory/compliance guidelines. Coordinates and mentors business units on the creation and maintenance of business continuity plans Acts as a coordinator for business resumption during an emergency situation and assists recovery support and business continuity staff during a business interruption in the implementation of response and alternate operating strategies. Designs and conducts preparedness training and exercises for Emergency Response, Crisis Management and Business Continuity teams. Responsible for overseeing the development of business contingency plans and performing Business Unit Risk Assessments and Business Impact Analysis (BIA); ongoing improvement/maturity of the organization's business continuity management practices. Plans, coordinates and manages testing of business recovery plans with appropriate vendors. Coordinates the efforts of staff members in different functional areas/departments in the development of procedures for the continuity of business processes in a business interruption situation. Leads budget and cost analysis efforts associated with recovery and restoration efforts/planning. Works with business units to review business impact to determine critical business processes, acceptable recovery time periods, and resources required for the successful resumption of business operations in the event of a business interruption. Provides reports and updates to executive leadership and management on business continuity efforts; ability to interface with all appropriate leaders and stakeholders. Improve the continuity capabilities of all business processes by increasing knowledge and incorporating best practices from internal and external resources; interface across several channels and seeks out business, technical, and infrastructure issues, identifying potential areas of risk. Represents the organization and its subsidiaries in Business Continuity Planning activities with BCBSM.

Requirements

• 7 years minimum experience in business continuity management and disaster recovery assessment and planning.
• Demonstrated experience with risk evaluation and control, business impact analysis, business continuity strategy development, emergency response and operations, developing and implementing business continuity plans, developing technology and business recovery strategies, and crisis communication planning.
• Experience within a Business/IT environment or operations.
• Three years supervisory or leadership experience is required.
• Demonstrated skills in applying business continuity planning principles to various levels (staff, management, and executive).
• Demonstrated understanding and use of Enterprise Business Continuity Management Software.
• Exceptional executive presentation and communication skills.
• Excellent influencing and problem resolution skills.
• Demonstrated ability in project management, financial/budget management, scheduling and resource management.
• High degree of initiative, dependability and ability to work with little supervision.
• Ability to act calmly and competently in high-pressure, high-stress situations.
• Ability to participate in decision making with leadership and seek to understand the broader impact of current decisions.
• Ability to facilitate use of technology-based tools or methodologies to review, design and/or implement business continuity plans.
• General understanding of security and/or systems change control concepts.
• High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
• Ability to identify and advocate innovative ideas and solutions, to business continuity challenges/opportunities.
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
• Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

Nice To Haves

• Professional business continuity certification such as CFCP, CBCP or MBCP, Master Level Designation of AFBCI or MBCP, is preferred.
• Relevant combination of education and experience may be considered in lieu of degree.
• Experience within the healthcare and/or insurance industry highly preferred.

Responsibilities

• Lead the development and design of the organization’s business resilience program for planning and coordination activities.
• Ensure the minimization of loss and restoration of critical business functions within required timeframes during a business interruption.
• Lead the development, maintenance, and exercising (testing) of the overall business recovery plans for each critical applicable functional area.
• Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
• Coordinate and mentor business units on the creation and maintenance of business continuity plans.
• Act as a coordinator for business resumption during an emergency situation and assist recovery support and business continuity staff during a business interruption.
• Design and conduct preparedness training and exercises for Emergency Response, Crisis Management and Business Continuity teams.
• Oversee the development of business contingency plans and perform Business Unit Risk Assessments and Business Impact Analysis (BIA).
• Plan, coordinate and manage testing of business recovery plans with appropriate vendors.
• Coordinate the efforts of staff members in different functional areas/departments in the development of procedures for the continuity of business processes.
• Lead budget and cost analysis efforts associated with recovery and restoration efforts/planning.
• Work with business units to review business impact to determine critical business processes, acceptable recovery time periods, and resources required for the successful resumption of business operations.
• Provide reports and updates to executive leadership and management on business continuity efforts.
• Improve the continuity capabilities of all business processes by increasing knowledge and incorporating best practices.
• Represent the organization and its subsidiaries in Business Continuity Planning activities with BCBSM.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager