Business Continuity Specialist, Senior

PNC Bank•Strongsville, OH

4d•$45,000 - $83,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Specialist, Senior within PNC's Enterprise Event Management organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ. Schedule: Standard business hours 7 AM to 4 PM or 8 am to 5 pm potential for occasional adjustment / additional hours to support business needs. Join PNC’s Technology Security Risk and Resiliency (TSRR) team as a Business Continuity Sr Specialist supporting Enterprise Resiliency efforts. In this role, you’ll help ensure compliance, governance, and readiness for disruptive events, supporting critical resiliency programs across the enterprise.

Requirements

Bachelor’s degree preferred; certifications in Resiliency, Disaster Recovery, Business Continuity or Crisis Management desirable.
2+ years of relevant experience (or equivalent combination of education and experience).
Strong analytical, communication, and organizational skills.
Required advanced to expert proficiency in Microsoft Office products; Tableau experience a plus.
Prior experience handling administration for Business Resiliency and Crisis Response tools preferred.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Tableau experience a plus.
Auditing Operations
Competitive Advantages
Crisis Management
Disaster Recovery Planning
Process Design
Regulatory Compliance
Contingency and Disaster Recovery
Crisis Management
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Industry Knowledge
Planning: Tactical, Strategic
Requirements Analysis

Responsibilities

Support business resiliency program risk procedures, response plans, and playbook development and deployment.
Maintain and improve response plans, Standard Operating Procedures (SOPs), metrics (all levels) and reporting.
Act as a liaison for vendors or administrators of response resiliency tools.
Development of process flow incorporating risk identification for control review or development.
Partner with leadership to advance resiliency programs and meet regulatory requirements.
Facilitate training, testing, and exercises to strengthen preparedness.
Integration, Governance, Strategy and Planning bringing together Resiliency, Response, and Risk as it relates to the Crisis Management Program or others as defined.
Develops business continuity and disaster recovery plans; oversees testing, emergency response, and recovery.
Provides insight on the selection of operating strategies for the continuation of the business within a recovery time objective.
Leads business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning.
Provides support and expertise during live events.
Conducts, communicates, and maintains business continuity lifecycle planning and business impact analysis.
Identifies and quantifies the potential impact of various disruptions and disaster scenarios.
Participates in the preparation of reporting for the LOB committee/executive on the compliance of business continuity processes, readiness, events and exercise results.
May partner with audit and government regulators on business continuity issues.
Leads the development and enhancement of information on continuity processes, standards and initiatives.
Provides support for the development and delivery of training on business continuity.