Business Consulting - Finance - GBS - Manager - Multiple Positions - 1754599

EY • New York, NY

2d • Hybrid

About The Position

Ernst & Young U.S. LLP is hiring a Business Consulting - Finance - Global Business Services (GBS) Manager in New York, NY. The role helps clients design and implement next-generation operating models that integrate digital capabilities, strengthen cross-functional collaboration, and drive sustainable performance. The Manager partners with engagement teams and global clients to assess, design, deliver, and enhance GBS and outsourcing models.

The position contributes to end-state GBS operating models across Finance, HR, IT, Procurement, Supply Chain, and Customer Operations, applying insights and leading practices across Consumer & Retail, Industrial Manufacturing, Technology, Media & Telecommunications, and Health & Life Sciences. It manages multiprocess transformation programs using automation, analytics, and workflow technologies, including ServiceNow and other ecosystem alliances. The Manager also oversees project execution, contributes to GBS methodologies and sector-focused offerings, and develops perspectives on emerging trends such as AI-enabled services, global talent models, and enterprise service management.

The role manages and motivates diverse teams, monitors delivery quality and progress, demonstrates technical and professional expertise, maintains long-term client relationships, and cultivates business development opportunities. The position is full time, Monday through Friday, 40 hours per week, from 8:30 a.m. to 5:30 p.m. Travel of up to 80% is required, including up to 20% international travel. EY describes its work arrangement as a team-led, leader-enabled hybrid model, with most client-serving employees expected to work together in person 40–60% of the time over an engagement, project, or year.

Requirements

• Bachelor’s degree in Business, Operations, Finance, Accounting, Statistics, Economics, Engineering, Management Information Systems (MIS), or a related field and 5 years of progressive post-baccalaureate work experience in professional services or industry; alternatively, a master’s degree in one of these fields or a related field and 4 years of work experience in professional services or industry.
• 4 years of experience providing finance-function advisory services in one or a combination of finance operating model design, performance management, shared services design and implementations, or outsourcing advisory.
• 4 years of combined experience supporting or managing Finance Transformation and/or ERP-related initiatives.
• 4 years of experience leading finance teams and finance workstream delivery and managing finance professionals on GBS projects, including constructive on-the-job feedback and coaching.
• 4 years of experience designing process architectures, governance models, service catalogs, and organizational structures.
• 3 years of experience managing multiprocess transformation programs leveraging automation, analytics, and workflow technologies, including ServiceNow and other ecosystem alliances.
• 3 years of experience supporting transitions, migrations, and change management across global delivery models.
• 3 years of experience working with digital teams to integrate AI, RPA, data platforms, and intelligent workflows.
• 3 years of experience conducting maturity assessments and developing roadmaps aligned to enterprise priorities.
• 3 years of experience developing service management frameworks, including SLAs/OLAs, dashboards, and continuous improvement tools.
• 4 years of experience managing time, budgets, and GBS project risk.
• Travel up to 80%, including up to 20% international travel, to serve client needs.
• Employer will accept any suitable combination of education, training, or experience.
• The position requires the qualified candidate to be a United States worker as defined by U.S. Department of Labor regulations at 20 CFR 656.3.

Responsibilities

• Help clients design and implement next-generation operating models integrating digital capabilities, cross-functional collaboration, and sustainable performance.
• Partner with engagement teams and global clients to assess, design, deliver, and enhance GBS and outsourcing models.
• Contribute to end-state GBS operating models across Finance, HR, IT, Procurement, Supply Chain, and Customer Operations.
• Apply insights and leading practices across specified industry sectors.
• Manage multiprocess transformation programs leveraging automation, analytics, and workflow technologies, including ServiceNow and other ecosystem alliances.
• Manage day-to-day project execution, ensuring quality, timelines, and client engagement.
• Contribute to GBS methodologies, tools, and sector-focused offerings.
• Develop internal perspectives, content, and insights on emerging GBS trends.
• Manage and motivate teams of professionals with diverse skills and backgrounds.
• Monitor progress to consistently deliver quality client services.
• Demonstrate technical capabilities and professional knowledge.
• Maintain long-term client relationships and networks.
• Cultivate business development opportunities.
• Lead finance teams and finance workstream delivery, manage finance professionals on GBS projects, and provide constructive on-the-job feedback and coaching.
• Manage time, budgets, and project risk.
• Support transitions, migrations, and change management across global delivery models.
• Work with digital teams to integrate AI, RPA, data platforms, and intelligent workflows.
• Conduct maturity assessments and develop roadmaps aligned with enterprise priorities.
• Develop service management frameworks, including SLAs/OLAs, dashboards, and continuous improvement tools.

Benefits

• Comprehensive compensation and benefits package based on performance and value contributed.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Paid time off options, including flexible vacation, designated paid holidays, winter and summer breaks, personal/family care, and other leaves of absence.
• Continuous learning and development.
• Tools and flexibility to support individual impact.
• Leadership insights, coaching, and confidence-building.
• Diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager