Business Consultant

TELUS•Edmonton, AB

3d•Hybrid

About The Position

Drive business outcomes in BCX by leading high-impact employee engagement and Customer First cultural programs across our global team. We're TELUS, a customers-first, purpose-driven team who works together every day to innovate and do good. Our promise that "the future is friendly" isn't just for our customers; it's a commitment to our team members too. We're proud to be recognized as one of Canada's most admired corporate cultures, offering competitive compensation and comprehensive benefits, flexible work arrangements that support work-life integration, career growth and development opportunities, share purchase plan that builds long-term wealth, and award-winning diversity and inclusion initiatives in a high-tech, collaborative work environment. Our team members include people like you—enthusiastic, creative, passionate and energetic. We think you’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. Reporting to the Director of Operations, BCX Team Experience, you'll be the driving force behind engagement and Customer First initiatives to support our Global team of 4,500. You’ll design and execute programs to deliver on our organizational objectives to drive best-in-class engagement and customer experience.

Requirements

Proactive and proven self-starter who is adaptable and comfortable in a fast-paced environment
Strategic thinker with proven ability to translate complex ideas into compelling programs for a large, globally diverse organization
Skilled in writing, editing and presentation building
Has a keen attention to detail and commitment to high quality of work
Organized, strategic and able to lead multiple high-priority projects simultaneously
Expertise in Google Workspace and a track record of leveraging emerging technologies, including AI, to enhance program delivery and challenge conventional methods
Demonstrated ability to influence and collaborate with senior level stakeholders
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Nice To Haves

Post-secondary degree in Communications, Marketing, Journalism, or Public Relations
Bilingual (English/French)
Experience in telecommunications or technology sector
Experience working with global teams and in a contact centre environment

Responsibilities

Lead the design and end-to-end execution of strategic programs that accelerate our business priorities and amplify our team engagement pillars of wellness, belonging, and curiosity
Craft compelling multi-channel programs to energize and engage our large, globally diverse team
Champion effective change management across all initiatives to maximize program adoption and clearly articulate the business value of a strong team culture
Build and nurture relationships with stakeholders to clearly understand audience needs to ensure timely and relevant program delivery
Establish and analyze key performance indicators (KPIs) to rigorously measure program impact and guide continuous improvement
Manage project budgets and resources efficiently
Identify and implement emerging technologies and trends into program design
Partner with cross-functional teams to align on key programs, timelines and messaging