Business Consultant

Empower Brands•Marietta, GA

About The Position

At JAN-PRO of Atlanta, the Business Consultant works closely with business owners to help them grow their businesses and increase profitability. The role is assigned existing accounts and customers and provides tailored solutions, guidance, and coaching to franchisees. The consultant conducts site visits, supports sales of additional services, administers training, and assists with account transfers and expansions. The position requires strong communication, customer service, business acumen, comfort with technology, and a commitment to helping small business owners succeed. JAN-PRO is part of Empower Brands, a portfolio of ten commercial and residential services brands. Empower Brands provides franchise owners with personal support, tools, and resources to pursue their success. The description notes that duties may include other job-related assignments and may be modified to reasonably accommodate individuals with disabilities. Empower Brands is an equal opportunity employer committed to diversity and inclusion.

Requirements

At least 1 year of experience in business consulting, customer service, or a related role is preferred.
Exceptional communication and interpersonal skills.
A passion for helping people and driving positive change.
Strong business acumen and the ability to apply concepts to different industries and situations.
Comfort with technology and willingness to stay current on productivity tools.
A competitive spirit and drive to excel.
Bachelor’s degree in business or a related field is preferred.
Knowledge of MacBook and iPhone systems is preferred.
Proficiency in Microsoft Office, particularly Microsoft Excel, is preferred.
Experience using CRM software is preferred.

Nice To Haves

Bachelor’s degree in business or a related field.
Knowledge of MacBook and iPhone systems.
Proficiency in Microsoft Office, particularly Microsoft Excel.
Experience using CRM software.
At least 1 year of experience in business consulting, customer service, or a related role.

Responsibilities

Engage with assigned franchisees to understand their challenges and goals.
Help franchisees adhere to company standards and policies by providing guidance and coaching as needed.
Conduct regular site visits to assess franchise operations and provide feedback.
Support upsell and cross-sell opportunities within assigned accounts, including special services such as deep cleans, floor work, and add-ons.
Provide customized solutions and guidance to help entrepreneurs achieve sustainable growth and profitability.
Communicate effectively with a diverse client base and listen to client needs and concerns to build trust and rapport.
Adapt to changing client needs and market dynamics in a fast-paced environment.
Mentor and teach business owners while continuing to learn and stay updated on business concepts and trends.
Use technology and productivity tools to improve effectiveness.
Collaborate with the team and contribute to a positive, productive work environment.
Administer training modules to JAN-PRO Certified Business Owners.
Assist with account transfers and expansions.