BUSINESS CONSULTANT I (WT: MS BUSINESS CONSULTANT I) - 76004850 1

State of Florida•Tallahassee, FL

82d

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV), Division of Motorist Services, Bureau of Issuance Oversight, Research & Procedures, is hiring a Business Consultant I. The role works closely with the Operations Services Manager and the Operations and Management Consultant Manager. Working independently, the consultant creates, monitors, analyzes, and updates procedures, policies, forms, and other communications for Motorist Services and Motorist Modernization projects. The role also researches laws, policies, procedures, legislative bills, correspondence, and customer inquiries; drafts responses; prepares reports; and assists in developing related web content. The position requires strong research, analysis, writing, editing, and communication skills, as well as the ability to handle multiple priorities and work collaboratively with people at different organizational levels. Employment is subject to a fingerprint-based background investigation. The state requires applicants to be U.S. citizens or lawfully authorized to work in the United States and does not provide work-visa sponsorship.

Requirements

Knowledge of grammar and writing principles.
Skill using Microsoft Office suite programs.
Ability to research and respond to inquiries using resources such as Florida Statutes and Department policies and procedures.
Ability to remain tactful when working with others and handling deadline-driven assignments.
Ability to research, analyze, and resolve customer inquiries.
Ability to engage people at various organizational levels for planning, problem-solving, or issue resolution.
Ability to manage and prioritize multiple projects and tasks simultaneously.
Ability to establish and maintain a collaborative mindset within and outside the team.
Ability to understand, interpret, and apply rules, regulations, laws, and procedures.
Ability to communicate effectively, both verbally and in writing.
Ability to establish effective working relationships with others.
Ability to independently organize and handle multiple priorities and assignments.
Skill in analyzing situations, determining key issues, and developing solutions.
Skill and ability to edit and format policies, procedures, or reports.
Ability to write and proofread at a professional/business level.
Must be a U.S. citizen or lawfully authorized to work in the United States; the agency does not sponsor work visas.
Selected applicants must undergo a fingerprint-based background investigation.

Responsibilities

Create, monitor, analyze, and update procedures, policies, forms, and other communications for Motorist Services and Motorist Modernization projects.
Research laws, policies, procedures, and legislative bills.
Research correspondence and draft responses.
Research questions from tax collectors and other customers and provide responses.
Prepare reports as required.
Assist with developing related web content.
Collect, evaluate, and analyze information and make recommendations to improve daily operations, policies, and procedures.
Edit and format policies, procedures, and reports.
Manage and prioritize multiple projects, tasks, and assignments.