Clinical Consultant, MS

Fujifilm•Remote,

6d•Remote

About The Position

The Clinical Consultant is responsible for on-site training on the HCUS modality product portfolio and future modality products. The role supports sales and field service efforts by participating in special projects and equipment demonstrations. It works closely with technologists, radiologists, and other professional staff to promote proper and efficient product operation, optimize image quality, address application and image-quality concerns, and support customer acceptance of modality solutions. The position coordinates and delivers customer training, contributes to training materials and documentation, provides telephone support, and communicates equipment issues and customer concerns to relevant internal teams. It also supports product and market development, maintains cross-departmental relationships, and complies with applicable quality, regulatory, safety, and vendor credentialing requirements. The role may require up to 85% travel based on business need.

Requirements

Registered Radiology Technologist with ARRT credentials in one or more of the listed areas: (R), (MAM), (QM), (CT), or (MR).
At least 5 years of experience in digital radiology.
Excellent diagnostic and problem-solving skills.
Excellent communication skills.
Outstanding organizational and time-management skills.
Ability to meet vendor credentialing requirements to access hospitals and facilities.

Nice To Haves

Associate’s degree preferred.
Master’s degree in a related field.

Responsibilities

Facilitate on-site training using validated applications, protocols, and processes.
Work with technologists, radiologists, and other professional staff to ensure proper and efficient operation of HCUS products.
Optimize image quality across HCUS modality products in the imaging portfolio.
Manage full system training.
Coordinate training events with appropriate contacts within HCUS and at customer sites.
Assist with developing customer training and support materials.
Provide telephone support to customers, Sales, and Field Service.
Communicate equipment issues and customer concerns to customers and internal teams through written and verbal feedback.
Provide ongoing support to resolve application-related and image-quality concerns at product and system levels.
Provide and maintain documentation supporting customer training.
Work with the HCUS team to gain customer acceptance of modality product solutions.
Continue education on all aspects of the modality product portfolio.
Identify opportunities to increase market share and growth by addressing internal and external customer needs.
Respond promptly to customer concerns, questions, and inquiries.
Maintain effective communications and working relationships with HCUS departments, including Service, Engineering, Integration, Marketing, Sales, and Customer Service.
Participate with Sales and Marketing in developing new products, services, and sales and marketing strategies.
Report internal and external information and activities that may affect customer satisfaction or future HCUS business activities.
Perform other duties assigned by management.
Adhere to company quality and regulatory compliance requirements and perform job duties according to established policies and procedures.
Maintain a safe work environment and take corrective action where appropriate.
Participate in internal and external committees, performance improvement and strategic planning teams, and professional organizations.
Comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards.
Meet vendor credentialing requirements for access to hospitals and facilities.