Business Change Manager, EDI, Road Transport US

DSV•Lancaster, TX

41d•$80,000 - $90,000•Onsite

About The Position

The Business Change Manager, EDI manages cross-functional business change initiatives, EDI implementations, system integrations, and process improvement projects across DSV Road. The role coordinates projects from requirements gathering through implementation, stabilization, and adoption, ensuring solutions meet customer requirements, operational needs, and business objectives. It works with Operations, IT, Engineering, Finance, Customer Delivery Managers, and other stakeholders to translate business requirements into practical solutions, coordinate testing and implementation, address integration challenges, and improve operational efficiency and system performance. This is an individual-contributor role responsible for independently managing assigned projects and workstreams using change management, project management, and business analysis practices. The position is based in Lancaster, Texas. Work is primarily sedentary in a professional office environment, with regular use of computers, phones, and standard office equipment. The role involves regular collaboration with operational, technical, and business teams and may occasionally require visits to operational or warehouse environments. Some travel and flexibility in work hours may be required to support customer implementations, system testing, go-live activities, or training.

Requirements

Minimum of 3 years of experience in business change management, project management, business analysis, EDI implementations, system integrations, or a related field.
Experience managing or coordinating cross-functional projects, system implementations, and business process improvements.
Experience supporting EDI implementations, including requirements gathering, integration testing, issue resolution, and post-implementation support.
Experience developing business requirements, process documentation, testing plans, and training materials.
Experience collaborating with technical teams and operational stakeholders to deliver system integrations or process improvements.
Strong understanding of EDI principles, system integrations, data exchange processes, and implementation practices.
Knowledge of change management methodologies, including stakeholder engagement, communication, training, and adoption strategies.
Strong project management, business analysis, and process improvement skills, including the ability to manage projects from planning through implementation.
Knowledge of system integration testing, User Acceptance Testing, quality assurance, and troubleshooting practices.
Ability to gather and translate business requirements into functional specifications and communicate with technical and non-technical stakeholders.
Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple projects, priorities, and deadlines independently.
Excellent written and verbal communication, collaboration, and facilitation skills, including the ability to influence stakeholders across functions.
Strong attention to detail, adaptability, and a customer-focused approach to project delivery and operational improvements.
Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, Outlook, Teams, and Visio.
The position primarily involves sedentary work, extended periods of sitting, and regular use of computers, phones, and standard office equipment. Occasional standing, walking, bending, reaching, and lifting office materials weighing up to approximately 15 pounds may be required.
Some travel and flexibility in work hours may be required to support customer implementations, system testing, go-live activities, or training.

Nice To Haves

Bachelor's degree in Business Administration, Supply Chain/Logistics, Information Systems, Engineering, or a related field; equivalent education and relevant experience may be considered.
Experience within transportation, logistics, freight brokerage, or supply chain environments.
Prosci Change Management/ADKAR certification.
PMP certification or equivalent project management training.
Knowledge of Transportation Management Systems (TMS), logistics and freight brokerage processes, and EDI/API integrations.
Familiarity with Jira, Confluence, and Microsoft Dynamics.
Spanish proficiency.

Responsibilities

Manage assigned business change initiatives, EDI implementations, system integrations, and process improvement projects from planning through implementation, stabilization, and adoption.
Coordinate end-to-end EDI implementations for new and existing customers, including requirements gathering, integration planning, testing, deployment, and post-implementation support.
Partner with Customer Delivery Managers, Operations, IT, Engineering, Finance, and other stakeholders to identify business needs, establish objectives, and implement solutions.
Gather, analyze, and document business, functional, and technical requirements, translating business needs into specifications, workflows, and implementation plans.
Evaluate processes, system capabilities, and integration requirements to identify gaps, operational impacts, risks, and improvement opportunities.
Coordinate EDI integration activities with technical teams, customers, and internal stakeholders to support accurate data exchange and system compatibility.
Develop and execute change management plans, including stakeholder engagement, communications, impact assessments, training, readiness evaluations, and adoption activities.
Coordinate EDI integration testing and User Acceptance Testing, including test planning, scenario development, data validation, defect tracking, and issue resolution.
Coordinate implementation readiness and go-live activities, ensuring system functionality, business processes, documentation, and stakeholder expectations are aligned.
Provide post-implementation support by monitoring integration performance, troubleshooting operational issues, and coordinating resolution with technical and business teams.
Provide guidance, training, and support to business users and operational teams on EDI processes and system functionality.
Develop and maintain project documentation, including requirements, process maps, standard operating procedures, testing records, training materials, and implementation plans.
Facilitate cross-functional meetings, workshops, and project discussions to align stakeholders, address challenges, and support decision-making.
Monitor schedules, milestones, risks, dependencies, and deliverables, and communicate progress, challenges, and recommendations to stakeholders and leadership.
Evaluate changes in project scope, requirements, or timelines and coordinate adjustments to support successful delivery.
Identify recurring integration issues, process inefficiencies, and opportunities to improve system performance, data quality, and operational effectiveness.
Independently manage multiple assigned projects and competing priorities while maintaining timelines, deliverables, and implementation quality.
Perform other duties, projects, and responsibilities as assigned.