Business Center Concierge

Kalahari Resorts & Conventions•Pocono Township, PA

3d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Business Center Concierge. In this role, you will be responsible for providing business and support services to convention guests, track and expedite guest packages, and assist in preparing posting and presentation of guest checks. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. This is an hourly wage role.

Requirements

General knowledge of the practices and procedures of the convention center.
Must have basic working knowledge of equipment and supplies.
Must possess excellent communication skills and can delegate tasks.
Must be able to respond to changes and requests by clients and management quickly, pleasantly and professionally.
A leadership style rooted in collaboration, respect, and service to others.
Must have availability of nights, weekends, & holidays.

Responsibilities

Answer all incoming calls, emails, and radio communications to the Banquets department and route messages appropriately
Greet and assist associates, clients, and vendors; respond to routine inquiries regarding event details, meeting space, policies, and procedures
Prepare, organize, and maintain event files including Banquet Event Orders (BEOs), resumes, food labels, diagrams, timelines, menus, and service notes; ensure version control and timely distribution.
Create and distribute daily/weekly Banquets communications (function sheets, event summaries, staffing notes) to Culinary, Stewarding, Engineering, Housekeeping, Security, and A/V as applicable.
Support Banquet Managers with event planning tasks including room set-up details, linen and equipment needs, signage requests, and special arrangements.
Assist with post-event documentation such as consumption sheets, checklists, incident notes, lost-and-found routing, and billing support documentation as requested.