Resales Center Concierge

ON TOP OF THE WORLD COMMUNITIES LLC • Ocala, FL

2d • Onsite

About The Position

On Top of the World is a leader in the retirement community industry both in recreational activities & amenities, as well as utilizing superior construction methods while building energy efficient homes from our many floor plans. The Sales Center Concierge is responsible for consistently delivering an incredibly educational and exciting community experience to all current and future guests, serving as a vital link between clients and the Sales department. This position is responsible for delivering a World class guest experience on every interaction and will serve as a brand ambassador, supporting the company's mission to share the benefits of living in the community by creating memorable experiences for customers.

Requirements

• High School Diploma or equivalent required
• 5+ years of administrative or similar experience required
• Must be able to read, write and understand English and have strong verbal and written communication and listening skills
• Extensive software skills, including Microsoft Office, and internet research abilities
• Knowledge of sales and customer service best practices
• Must have a high level of attention to detail and the ability to multi-task
• Must exhibit stress tolerance while maintaining a positive attitude
• Ability to handle a varying amount of walk-in traffic as well as a multi-line phone system
• Must be able to establish rapport with others and cultivate relationships easily
• Ability to work effectively in a team setting and be able to efficiently to meet deadlines
• Must be energetic, driven, and focused on delivering a world class customer experience on every interaction
• Strong interpersonal skills
• Honesty and integrity
• Self-starter and reliability
• Inquisitive and detail-oriented
• Team player
• Commitment to diversity, equity and inclusion
• A valid Florida Drivers License with acceptable driving history is preferred

Nice To Haves

• 2+ years of customer service experience preferred

Responsibilities

• Creates and maintains good customer relationships and ensures smooth sales team operations
• Remains energetic, driven, and focused on delivering a world class customer experience on every interaction
• Obsessed with providing the best customer experience and continually improving
• Greets everyone in a positive and enthusiastic manner and creates an excellent first impression for guests
• Conveys messages and ideas concisely and effectively with professionalism
• Opens and closes the Sales Center and/or Model Center(s)
• Maintains a welcoming reception area for clients and visitors
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations
• Operates and maintains the coffee bar and cookie station and ensures the area is clean and stocked at all times
• Monitors and directs visitors entering the office by utilizing set office procedures
• Registers new visitors and tracks returning visitors in applicable software
• Maintains good relations and communication with all involved in the project, including the customer
• Manages and maintains the Sales Associates rotation roster
• Engages walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Educates and excites guests by answering their questions
• Interacts with guests to provide and process information in response to inquiries, concerns, and requests about the community
• Assembles marketing materials and publications as needed
• Prepares reports, memos, and documents using applicable software
• Assists with developing, organizing and executing special events
• Delivers high quality experiences at all times
• Provides the highest level of customer service to all current and future guests
• Remains nimble and flexible in regards to daily duties and scheduling to include working a variable schedule that may include weekends, evenings, and holidays
• May perform administrative and office support activities including data entry, file creation and maintenance, word processing, faxing, and daily report tracking and distribution
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED