Concierge

Harmony Senior Services•Waldorf, MD

9d•Onsite

About The Position

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies. Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner Fills out and logs service request forms for residents and/or staff Monitors and greets visitors to the community Keeps front desk and lobby area clean and neat at all times Sells meal tickets and accounts for by payroll deduction or personal check Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure Attends in-services and staff meetings as required Assists with coordinating van schedule for residents Follows confidentiality policies regarding release of resident information Performs supportive office functions for all departments including filing, typing, and making copies Completes all other duties as assigned

Requirements

High school diploma or GED
Considerate, neat, well groomed and professional in appearance
Dress in a professional manner
Experience in Administration functions
Answer phones in a polite and professional manner
Organized, and able to work well with others as part of a team
Polite and considerate to residents, visitors, co-workers and management team
Able to effectively communicate both verbally and in writing
Able to sit for extended periods of time
Able to function effectively in a busy environment and be able to multi-task
Willing to work a flexible schedule that includes weekends and holidays
Attend all required in-services and staff meetings

Responsibilities

Greeting all visitors to the community
Answering the telephone, transferring calls to appropriate party, and taking accurate messages
Monitoring walkie-talkie, door security system and fire panel
Monitoring resident sign-in and sign-out log and the visitor registration log
Completing administrative support functions such as filing and making copies
Filling out and logging service request forms for residents and/or staff
Keeping front desk and lobby area clean and neat
Selling meal tickets and accounting for them by payroll deduction or personal check
Ensuring the security of the building
Periodically checking entrances/exits of the building to ensure community is secure
Attending in-services and staff meetings
Assisting with coordinating van schedule for residents
Following confidentiality policies regarding release of resident information
Performing supportive office functions for all departments including filing, typing, and making copies
Completing all other duties as assigned