Cancer Center Concierge
About The Position
Every interaction can make a difference in a patient's cancer care journey. As a Cancer Center Concierge, you will serve as a welcoming and reassuring presence for patients, families, visitors, and staff while helping ensure smooth daily operations across multiple cancer clinics. This highly visible role is central to delivering an exceptional patient experience through hospitality, service excellence, and proactive support. If you thrive in a fast-paced environment, enjoy helping others, and excel at finding solutions in real time, this is an opportunity to make a meaningful impact every day. You will combine customer service, volunteer coordination, and patient support to create a comfortable and compassionate environment for those navigating cancer care. As a Cancer Center Concierge, you will be a trusted resource for patients, families, volunteers, and team members. No two days are the same. Success in this role requires flexibility, initiative, strong communication skills, and the ability to respond thoughtfully to changing needs throughout the day. You will help remove barriers, resolve concerns, and ensure patients and families feel supported throughout their experience.
Requirements
- High School Graduate or Equivalent
- 3 years of experience
- Experience in hospitality industry such as hotel, restaurant, retail or similar, strongly preferred.
Nice To Haves
- Bachelors in Hospitality preferred
Responsibilities
- Welcome, assist, and direct patients, families, and visitors throughout the Cancer Center.
- Help patients navigate appointments, services, and clinic locations.
- Provide real-time customer service support and address concerns with professionalism and empathy.
- Coordinate and support volunteers while helping ensure meaningful engagement opportunities for patients and families.
- Assist with special activities and programs including art experiences, pet therapy visits, music events, and other patient-centered initiatives.
- Help coordinate supplies that support volunteer services and patient comfort programs.
- Partner with clinical and operational teams to enhance the overall patient experience.
- Communicate effectively with individuals who may be confused, frustrated, anxious, or in need of additional assistance.
- Identify needs proactively and take initiative to resolve issues before they become barriers to care.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Long-term and Short-term Disability
- Retirement Savings
- Health Saving Plans
- Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
