Business Center Branch Manager

PNC•Orlando, FL

19d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Business Center Branch Manager role is part of PNC's Retail Branch organization and is based at the Alafaya Trail DeNovo Branch, 11662 University Boulevard, Orlando, Florida 32817. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The manager leads branch priorities and performance, including growth and outside business development. The role develops consumer and business client relationships, leads and coaches a high-performing team, delivers proactive and differentiated customer experiences, and manages operational, human capital, reputational, and business risks. The manager supports regulatory compliance and adherence to company policies, and is expected to model PNC values and meet the company’s expectations for people managers. Candidates typically have a university or college degree and at least three years of industry-relevant experience. For operations or production environment positions, two years of prior managerial experience is typically required. A comparable combination of education, job-specific certification, and experience may be considered in lieu of a degree. A bachelor’s degree is listed under Education. No certifications are required. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically, a university or college degree and at least 3 years of industry-relevant experience.
For an operations or production environment position, typically 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Bachelor’s degree listed under Education.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Nice To Haves

Preferred skills: accountability, banking, client counseling, customer experience (CX), customer loyalty, decision making, people management, proactive behavior, and results-oriented performance.
Competencies: branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Responsibilities

Plan and execute branch priorities to drive branch performance, growth, and outside business development.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share and deepen clients’ share of wallet.
Lead and coach a high-performing team to acquire and grow business, mitigate risk, develop collaborative partnerships, and promote employee engagement and positive client experiences.
Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
Execute contact management strategies using available tools and resources, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
Coach team members in technology-enabled customer interactions and in providing advice-oriented solutions that support clients’ financial well-being.
Lead problem resolution and connect customers with PNC services across an omni-channel environment.
Attract, onboard, coach, and develop branch team members; make talent development a priority.
Ensure employees meet performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.