Business Banking Specialist

PNC•Middletown, DE

1d•Onsite

About The Position

At PNC, the Business Banking Specialist role is within the Retail organization, based in Middletown, DE. PNC operates as an in-office company, promoting a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. Sponsorship for employment visas or participation in STEM OPT is not provided for this position. The specialist is responsible for acquiring and expanding the share of wallet for Consumer and Business Banking opportunities with sales revenue under $2MM. This involves achieving business results through leadership and collaboration with various ecosystem partners, proactive lead generation, and conducting appointments both inside and outside the branch. The role focuses on delivering a differentiated client experience from acquisition through onboarding and servicing, managing and growing Business Banking relationships, and translating client information into actionable sales strategies. The specialist generates quality referrals to ecosystem partners, develops ecosystem leadership, and works with partners like PNCWM, PNC Private Bank, Business Banking, and Mortgage to identify and introduce clients to appropriate resources. They are also responsible for client experience and hospitality management, delivering tailored solutions for clients' holistic needs (deposits, lending, cash management, payments, investing), and solving client problems with urgency. The specialist acts as a client advocate, collaborates with the branch team and Branch Manager to identify and follow up on opportunities, and performs lobby engagement activities to connect with clients and educate them on financial transaction management technology. They apply product and procedural knowledge to resolve customer problems, manage risk by adhering to policies, and participate in daily branch operations.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelor's degree.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Banking Products
Business Acumen
Customer Experience Management
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Prospecting.
Selling.
Understanding Customer Needs

Responsibilities

Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
Responsible for proactive lead generation and appointments conducted inside and outside of branch.
Delivers a differentiated client experience from acquisition through onboarding and servicing.
Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households.
Responsible for managing and growing Business Banking relationships under 2MM in sales revenue.
Takes action, using client information from various sources and translates to actionable sales strategy and tactics.
Generates quality referrals to ecosystem partners.
Leverages tools and protocols to maximize business results.
Develop ecosystem leadership inside and outside of the branch as a COI.
Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly.
Holds partners accountable for routine updates and referral follow up.
Differentiates the client experience through advanced conversation skills.
Delivers client well-being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing.
Solves clients’ problems courteously and with urgency, escalating where necessary.
Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.
Works with branch team to help them identify consumer and business banking opportunities to create referrals.
Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
Creates client loyalty and grow client share of wallet through a differentiated client experience.
Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.
Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service