Business Banking Specialist

PNC•East Windsor, NJ

15h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's organization, you will be based in [city/state location of position]. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role involves acquiring and expanding share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. It achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. The specialist is responsible for proactive lead generation and appointments conducted inside and outside of the branch, delivering a differentiated client experience from acquisition through onboarding and servicing. This includes managing and growing Business Banking relationships under $2MM in sales revenue, using client information to develop actionable sales strategies, and generating quality referrals to ecosystem partners. The role also involves developing ecosystem leadership, working across various partners like PNCWM, PNC Private Bank, Business Banking, and Mortgage, and identifying the best resources to meet client needs. A key aspect is client experience and hospitality management, differentiating the client experience through advanced conversation skills, delivering client well-being through tailored solutions (deposits, lending, cash management, payments, investing), and solving client problems with urgency. The specialist acts as an advocate for clients, identifies trends, and works with the branch team to identify consumer and business banking opportunities. They also perform lobby engagement activities, educate clients on managing financial transactions using technology, apply product and procedural knowledge to solve customer problems, and manage risk by adhering to policies and procedures. Participation in branch daily operations is also required.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Banking Products knowledge.
Business Acumen.
Customer Experience Management.
Digital Awareness.
Effective Communications.
Managing Multiple Priorities.
Matrix Management.
Prospecting.
Selling.
Understanding Customer Needs.
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelor's degree.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
Responsible for proactive lead generation and appointments conducted inside and outside of branch.
Delivers a differentiated client experience from acquisition through onboarding and servicing.
Proactive lead management and referral generation--Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households.
Responsible for managing and growing Business Banking relationships under 2MM in sales revenue.
Takes action, using client information from various sources and translates to actionable sales strategy and tactics.
Generates quality referrals to ecosystem partners.
Leverages tools and protocols to maximize business results.
Develop ecosystem leadership inside and outside of the branch as a COI.
Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly.
Holds partners accountable for routine updates and referral follow up.
Differentiates the client experience through advanced conversation skills.
Delivers client well-being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing.
Solves clients’ problems courteously and with urgency, escalating where necessary.
Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.
Works with branch team to help them identify consumer and business banking opportunities to create referrals.
Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
Creates client loyalty and grow client share of wallet through a differentiated client experience.
Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.
Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service.