Business Banking Relationship Manager - Charlotte, NC - Carolina West Market

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million while managing and deepening relationships with high-value and opportunity clients. The role supports the profitability and growth of the business banking customer base by identifying opportunities, developing business, and acquiring new clients through prospecting, networking, and external referral sources. It also involves opening core business accounts in accordance with procedural guidelines. The position delivers a branded client experience and manages the end-to-end client journey, balancing client needs and sales opportunities with risk mitigation. The role works with small business owners and internal partners to identify relevant financial products, credit solutions, services, and digital capabilities. It is based in an in-office culture, with role-specific flexibility based on business needs, and requires being in the field at least 80% of the time.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and enjoyment of prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze clients' financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Enjoys partnering and negotiating with a team of bank employees to solve client issues.
Demonstrated management of a client portfolio focused on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
High School Diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor’s Degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to meet client needs, identify sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios while spending at least 80% of the time in the field.
Build relationships with Merchant, Practice Solutions, Treasury, and Business Banking partners to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support their short- and long-term goals.
Support execution of the sales delivery model to achieve targeted performance and growth for the bank's Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
Open core business accounts in accordance with procedural guidelines.
Prospect, network, develop external referral sources, and acquire new client opportunities.