Business Banking Quality Control Specialist

WSFS Bank • Wilmington, DE

15d • $48,416 - $79,542

About The Position

At WSFS Bank, the Quality Control Specialist acts as a gatekeeper for quality standards in Business Banking new loan and modification processes. The role identifies and tracks missing documentation, performs lien perfection activities including recordation and lien releases, and participates in customer engagement for transactions within an assigned portfolio from inception. The Specialist reviews loan documents and transaction data, coordinates with Relationship Managers, Support Staff, Loan Administrators, Commercial Loan Services, and other areas, and supports the accuracy and integrity of the Bank’s servicing data.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 5 years of experience in processing, document preparation, or a post-closing environment.
• Experience providing operational support in a fast-paced, high-volume loan department.
• Extensive knowledge of Business Banking loan products.
• Thorough understanding of laws, regulations, and procedures applicable to perfection of security interests, and ability to perform this work accurately in high-volume, time-sensitive situations.
• Strong skills using Windows and Microsoft software products.
• Excellent oral and written communication skills.
• Must be presently authorized to work for any employer in the United States and must not require work visa sponsorship from WSFS Bank now or in the future.

Nice To Haves

• Paralegal certificate.
• Experience with Laser Pro.

Responsibilities

• Perform pre-closing and post-closing reviews of new and modified Business Banking loan transactions.
• Analyze executed documents for accuracy and completeness and identify closing errors or missing items for the errors and omissions (E&O) tracking log.
• Communicate with Relationship Managers and Support Staff when additional information is required.
• Validate boarding data sheets to ensure accurate data is ready for entry into the Bank’s servicing system.
• Forward completed packages to Commercial Loan Services.
• Collaborate with other areas to maintain the integrity of data in the system.
• Work with Loan Administrators and other loan team members to perfect or amend security interests, including releasing collateral before loan payoff.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Wellness programs.
• Paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays; eligibility and availability may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level