Business Banking Loan Administrator

NBT Bancorp•Norwich, NY

About The Position

The Business Banking Loan Administrator provides customer service and documentation support, serving as a liaison among Business Bankers, Branch Teams, Commercial Lenders, borrowers, and other parties on assigned loan approvals. The role supports accurate data, loss avoidance, risk reduction, and professional service to internal and external customers. It handles commercial loans by reviewing transaction structures, determining information to gather, coordinating loan-document preparation and review, and ensuring compliance with bank policy and applicable regulations. This is a secondary-level position in the Business Loan Center under the direct supervision of the Business Banking Center Manager. The role requires commercial lending experience, problem-solving ability, customer-service and transaction-processing experience, multitasking, and attention to detail. The position reviews loan approvals and supporting documentation, coordinates closings and disbursements, monitors document exceptions, maintains loan files, processes renewals and maturities, and helps resolve loan-servicing issues. The posting gives a pay range of $23.18–$30.91. NBT describes a supportive culture, wellbeing initiatives, community involvement, career-development programs, competitive compensation, and performance-based incentives. The posting details benefits for full-time and part-time employees, including paid time off, medical, dental, and vision coverage, retirement plans, parental leave, and other benefits.

Requirements

Previous experience relating to customer service and transaction processing.
Strong listening and communication skills, with the ability to provide quality service to internal and external customers in a fast-paced, changing environment.
Strong competency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams.
Good problem-solving skills, ability to multitask, and attention to detail.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Associate or bachelor’s degree in business or accounting preferred.
Experience in Commercial, Credit, Retail, or Banking Operations preferred.
Elevated commercial lending experience.

Responsibilities

Ensure compliance with applicable regulations and procedures.
Review loan approvals and perform post-approval due diligence to confirm compliance requirements are met and loans adhere to bank policies and procedures.
Gather additional documentation and order third-party reports as required by loan approval, including information related to collateral quality and loan-to-value requirements.
Review business-entity and organizational documents to verify good standing and identify authorized signers.
Coordinate with Relationship Managers, Business Bankers, branches, and attorneys, as applicable, to facilitate loan closings.
Complete and review LAR for accuracy and ensure proper loan documentation is produced.
Upload documentation into the electronic file system and ensure required original documents are retained according to policy.
Monitor document exceptions and follow up to ensure they are resolved.
Confirm loans are properly disbursed, including payoffs, wire transfers, and official checks, according to the Loan Closing Statement or Disbursement Authorization.
Maintain customer-service activities, including direct contact with borrowers, attorneys, insurance agents, and vendors to obtain updated documentation for loan and credit files.
Process renewals and maturities received from the PRA underwriting team.
Liaise between customers and subject-matter experts to research, resolve, and expedite loan-servicing issues with the Business Support Team.
Maintain electronic loan files, ensure physical loan files are provided for vault storage, perform general office duties, and distribute mail.
Perform other duties as assigned.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for participants in the High Deductible Health Plan.
Dental and vision coverage.
Flexible Spending Accounts for healthcare and dependent-care expenses.
Employer-paid short-term and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical-illness coverage.
401(k) with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking-service benefits and financial-planning assistance.
Wellness initiatives and flexible work arrangements.
Performance-based incentives.
Part-time employees working 20 or more hours per week may receive medical, dental, and vision coverage, voluntary benefits, and six weeks of paid parental leave.
All part-time employees may receive 401(k) matching, an optional Roth 401(k), pension eligibility for employees working at least 1,000 hours in a calendar year, paid sick and safe leave, Employee Assistance Program access, and banking-service benefits and financial-planning assistance.