Business Banking Loan Administrator

NBT Bank • Williamsville, NY

4d • $23 - $31

About The Position

The Business Banking Loan Administrator provides ongoing customer service and documentation support for assigned loan approvals, serving as a liaison among Business Bankers, Branch Teams, Commercial Lenders, borrowers, and other parties. The role supports accurate data, loss prevention, and risk reduction by reviewing commercial loan transaction structures, identifying information to gather from multiple sources, coordinating loan documentation, and ensuring compliance with bank policies and regulations. This is a secondary-level position in the Business Loan Center under the direct supervision of the Business Banking Center Manager. It requires commercial lending experience, problem-solving ability, customer service and transaction-processing experience, multitasking, and attention to detail.

The administrator reviews approvals and performs post-approval due diligence; gathers required documentation and orders third-party reports; reviews business entity and organizational documents; coordinates loan closings and documentation; monitors exceptions; and confirms appropriate loan disbursements. The role also supports customer service and loan servicing, processes renewals and maturities, maintains electronic and physical loan files, and performs general administrative duties.

Requirements

• Experience in commercial lending is required for this secondary-level position.
• Strong listening and communication skills, including the ability to provide quality service to internal and external customers in a fast-paced, changing environment.
• Previous customer service and transaction-processing experience.
• Strong competency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to problem-solve, multitask, and maintain attention to detail.
• Ability to communicate effectively with internal and/or external customers.
• Ability to remain stationary for 75% of the time or greater.
• Ability to move objects weighing up to 10 pounds.

Nice To Haves

• Associate or bachelor’s degree in business or accounting preferred.
• Experience in Commercial, Credit, Retail, or Banking Operations preferred.

Responsibilities

• Ensure compliance with applicable regulations and procedures.
• Review loan approvals and perform post-approval due diligence to confirm compliance requirements are met and loans adhere to bank policies and procedures.
• Gather additional documentation and order third-party reports required by loan approval, including information related to collateral quality and loan-to-value (LTV).
• Review business entity and organizational documents to confirm good standing and identify authorized signers.
• Collaborate with Relationship Managers, Business Bankers, branches, and attorneys, as applicable, to facilitate loan closings.
• Complete and review LAR for accuracy and ensure proper loan documentation is produced.
• Upload documentation into the electronic file system and ensure required original documents are retained according to policy.
• Monitor document exceptions and follow up to ensure resolution.
• Confirm loans are properly disbursed, including payoffs, wire transfers, and official checks, in accordance with the Loan Closing Statement or Disbursement Authorization.
• Maintain customer service activities and contact borrowers, attorneys, insurance agents, and other vendors to obtain updated documentation for loan and credit files.
• Process renewals and maturities received from the PRA underwriting team.
• Act as a liaison between customers and subject matter experts to research, resolve, and expedite loan-servicing issues with the Business Support Team.
• Maintain electronic loan files, ensure physical loan files are provided for vault storage, perform general office duties, and distribute mail.
• Perform other duties as assigned.

Benefits

• At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
• Six weeks of paid parental leave at 100% of salary.
• Medical coverage, including employer HSA contributions for High Deductible Health Plan participants.
• Dental and vision coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Employer-paid short-term and long-term disability coverage, with an option to purchase additional long-term coverage.
• Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary hospital, accident, and critical illness coverage.
• 401(k) with employer matching, optional Roth 401(k), and a pension plan.
• Adoption assistance.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Pet insurance.
• Various banking service benefits and financial planning assistance.
• Development programs and tools.
• Wellness initiatives and flexible work arrangements.
• Performance-based incentives.
• Part-time employees working 20 or more hours per week are eligible for specified medical, dental, vision, voluntary, and parental leave benefits; all part-time employees are eligible for specified retirement, paid sick and safe leave, EAP, and financial and banking service benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree