Business Banking Lending Operations Manager

Middlesex Savings Bank•Natick, MA

6d•$76,463 - $135,731

About The Position

This role manages the Business Banking Operations team, which supports operational functions for the Business Banking lending team. The manager oversees staff, operational processes, procedures, reporting, and departmental projects, and administers or supports the Abrigo and Laser-Pro loan systems and vendor relationships. The position also manages a small commercial loan portfolio, serves existing customers, develops new lending opportunities, and performs credit analysis and underwriting activities. It ensures lending relationships and documentation comply with bank policies and applicable regulatory requirements.

Requirements

Bachelor’s degree or equivalent work experience.
2–4 years of experience in client-facing commercial credit and/or commercial lending.
Credit underwriting experience.
1–2 years of management or supervisory experience is required; the posting also notes management experience is preferred but not required.
Ability to analyze financial statements.
Strong time-management skills and ability to prioritize tasks.
Effective analytical, organizational, presentation, problem-solving, negotiation, and customer-service skills.
Strong interpersonal skills and comfort meeting in person with commercial clients.
Strong writing skills, with the ability to write clearly and efficiently.
Ability to travel throughout the defined market.

Nice To Haves

Strong technical skills and experience with Abrigo and Laser-Pro systems.
Formal credit training or equivalent experience.

Responsibilities

Manage, oversee, train, coach, and support the professional development of Business Banking Operations team staff.
Write and deliver annual goals and performance reviews for direct reports.
Manage operational processes and procedures so lenders receive appropriate support and are relieved of administrative duties where possible.
Assist the Director of Business Banking with departmental reporting requirements and projects.
Administer the Abrigo loan system for the division, maintain workflows, and develop and improve related initiatives.
Work with the department Director to enhance processes, internal forms, and features flowing into the CAM.
Serve as back-up administrator for the Laser-Pro document system and train staff to support accuracy and compliance.
Maintain familiarity with internal and external closing documents and coordinate with other departments to order materials such as appraisals and environmental assessments.
Manage relationships for a small Business Banking loan portfolio through proactive customer outreach by visits, phone, and email.
Collect financial materials from existing and prospective borrowers for analysis.
Analyze financial documents to assess viability, repayment capability, and financial soundness.
Write CAMs for lending activities in Abrigo using approved underwriting templates.
Recommend loan approvals, declines, modifications, renewals, or transfers to the Watch List or Managed Assets division.
Recommend commercial loan facility structures, pricing, and documentation consistent with bank and department policy and credit approvals.
Collaborate with the Credit Department and Commercial Loan Servicing Team on credit analysis, risk assessment, and documentation.
Develop lending opportunities with existing portfolio clients, internal partners, and external referral sources consistent with the Bank’s credit standards, lending footprint, and industry policies.
Write credit memos and annual customer relationship reviews for required loan relationships in the portfolio.
Ensure commercial loan relationships comply with Bank policies and applicable federal and state laws and regulatory guidelines, and recommend changes as needed.
Perform other related or unrelated duties as required.