Business Banking Digital Operations Senior Lead

Wells Fargo Bank•Charlotte, NC

5d•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Digital Product Manager to support Portfolio Operations for Business Banking Digital. This senior individual contributor role provides hands-on analytics, reporting, governance, and portfolio management capabilities to improve leadership decisions and portfolio performance. The role translates portfolio, financial, client, and operational data into actionable insights; identifies gaps, emerging issues, and areas requiring intervention; and establishes governance across intake, prioritization, strategic planning, commitments, risks, dependencies, and value realization. The position supports identification and governance of AI use cases, owns AI portfolio reporting and value tracking, and applies AI-enabled tools to improve the effectiveness and scalability of analytics and reporting. It leads complex digital business plans, programs, and initiatives with enterprise-wide impact; contributes to large-scale planning; reviews and influences digital strategy; makes decisions for a product, functionality, or experience area; and collaborates with digital professionals and stakeholders to meet deliverables and resolve issues. This position offers a hybrid work schedule and requires the ability to travel up to 25% of the time. It is not eligible for visa sponsorship.

Requirements

7+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
5+ years of experience leading portfolio governance within financial services or another complex regulated environment.
Ability to travel up to 25% of the time.
Strong executive communication, analytical judgment, problem-solving, and organizational discipline.
Ability to influence across product, business, technology, data, operations, and risk teams without direct authority.

Nice To Haves

Experience in digital product management, portfolio operations, portfolio governance, analytics, strategy, or performance management within financial services or another complex regulated environment.
Experience designing KPI frameworks, executive dashboards, data-quality controls, and portfolio measurement methodologies.
Ability to personally analyze complex portfolio, financial, client, operational, and performance data and translate findings into actionable recommendations.
Hands-on proficiency with reporting, data visualization, analytical, and AI-enabled productivity tools; experience creating and automating executive dashboards and recurring reports.
Experience tracking business cases, costs, schedules, milestones, expected outcomes, realized value, and benefits attainment across a portfolio of initiatives.
Ability to identify missing information, challenge assumptions, surface emerging issues, and communicate fact-based recommendations.
Experience managing portfolio intake, prioritization, sequencing, governance routines, and decision-support materials in partnership with senior leaders.
Experience identifying and managing portfolio risks, dependencies, overlaps, commitments, and trade-offs across multiple teams and initiatives.
Experience partnering with Risk and Control functions on roadmaps, governance requirements, commitments, and required artifacts.
Experience supporting annual and quarterly strategic planning, including milestone management, artifact readiness, and accountability for timely inputs.
Experience synthesizing Voice of the Customer, banker feedback, behavioral data, and operating performance into themes, implications, and portfolio opportunities.
Experience supporting AI use-case identification, governance, adoption, reporting, value tracking, or responsible implementation in a regulated environment.

Responsibilities

Lead the development and execution of complex digital business plans, programs, and initiatives with broad enterprise impact.
Participate in large-scale planning and review complex digital strategy for a product, functionality, or experience area.
Influence digital strategy and make decisions requiring a strong understanding of the business, policies, procedures, and compliance requirements.
Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
Collaborate with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals.
Integrate product, client, financial, operational, risk, and Voice of the Customer data to identify trends, root causes, performance gaps, and opportunities for intervention.
Own portfolio KPI measurement and recurring performance reporting across Business Banking Digital, using data, analytics, visualization, and AI-enabled tools.
Create, maintain, and improve executive dashboards and monthly and quarterly business reviews that communicate portfolio performance, trends, risks, and recommended actions.
Identify missing measures, data-quality issues, performance gaps, and emerging concerns; raise issues with analysis and recommendations.
Establish and manage portfolio governance routines, standards, and artifacts that support transparency, accountability, and follow-through.
Track initiatives against business cases, costs, timing, milestones, commitments, expected outcomes, and realized value; identify variances and areas requiring intervention.
Monitor portfolio risks, dependencies, overlaps, and commitments, partnering with accountable teams on timely escalation and resolution.
Support the Chief Administrative Office in portfolio intake, including evaluation, tracking, prioritization, sequencing, and disposition of requests.
Partner with Risk and Control on portfolio roadmaps, commitments, governance requirements, and required artifacts.
Support strategic planning by coordinating milestones, maintaining planning artifacts, and holding teams accountable for timely and complete inputs.
Support identification, evaluation, and governance of AI use cases with product, technology, data, business, and risk stakeholders.
Own AI portfolio reporting and value tracking, including adoption, cost, timing, expected benefits, realized outcomes, risks, and dependencies.
Use AI and automation to improve the speed, quality, consistency, and scalability of portfolio analytics, reporting, governance, and decision support.
Translate complex analysis into concise executive narratives distinguishing observed results, assumptions, risks, and recommended actions.