Business Associate

Yale New Haven Health • Bridgeport, CT

7h

About The Position

The Business Associate works in cooperation with members of the patient care team to support service excellence, collaboration and teamwork, technical expertise, positive impact, and problem solving. The role contributes to safe, effective, and efficient facility operations and supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration.

The position provides exemplary customer service to patients, families and friends, physicians, staff, and support department personnel. It also handles patient medical records and related documents, using computer applications and telecommunication systems while maintaining strict confidentiality under HIPAA regulations. The Business Associate helps maintain a clean, comfortable, regulatory-ready environment and promotes a positive work environment.

Requirements

• High school diploma or equivalent.
• At least 6 months of work experience.
• Excellent communication, interpersonal, and organizational skills, with the ability to multitask and manage time effectively.
• Ability to read computer screens, forms, and other documents; follow written and oral instructions; and write clearly and legibly.
• Demonstrated computer and keyboarding competency.
• Ability to work in a fast-paced, changing environment and respond to unpredictable situations, including clinical crises and stressful interactions, with sound judgment and excellent customer relations skills.
• Ability to maintain composure in stressful situations.
• Caring, positive attitude toward patients and families.
• Ability to lift at least 40 pounds and consistently use proper body mechanics.
• Ability to sit for long periods and stand and walk through the department or facility as required.

Nice To Haves

• Secretarial coursework.
• Work experience in a healthcare setting.

Responsibilities

• Provide courteous, helpful, pleasant, and professional service to patients, families and friends, physicians, staff, and support department personnel, including when using the intercom.
• Communicate information in a timely, sensitive, and effective manner and follow through on responses as appropriate.
• Demonstrate sensitivity to the varied needs and communication styles of culturally diverse patients, families, and staff.
• Use computer applications and telecommunication systems proficiently.
• Receive, distribute, process, file, and maintain patient medical records and other documents related to medical status and patient care, maintaining strict confidentiality.
• Help create a positive work environment and recommend reasonable solutions to address problems.
• Maintain a clean, comfortable, regulatory-ready, and regulatory-compliant environment for patients, families, friends, and coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED