Business Area Manager

Life Flight Network•Pendleton, OR

About The Position

The Business Area Manager (BAM) works with the Director(s) of Business Development to promote growth and sustainability across Life Flight Network service lines through proactive service delivery, customer education, and exceptional customer experiences. The manager supports healthy and sustainable company growth and seamless integration of services for patients and customers, while maintaining a commitment to safety, clinical and aviation excellence, education, communication, and trusted business relationships. The position must ordinarily be held alongside an operational role as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist. This requirement may be waived for applicants with significant air-medical experience related to business, area outreach, and development. The manager maintains operational proficiency in their specialty and works 24 operational hours per pay period, unless a written exemption is approved by the CBO. The manager is also subject to the Crew Safe Weight Policy and may assume administrative responsibilities if a weight limit temporarily prevents flight status. The Business Area Manager provides safety education, develops customer and partner relationships, identifies service and process improvement opportunities, evaluates transport data and trends, and delivers clinical and aviation-related education and outreach. The role represents Life Flight Network in interactions with healthcare, EMS, law enforcement, and local government leaders, and participates in relevant boards and councils. The manager must drive personal or company vehicles as business needs require and be available on short notice, including evenings, weekends, and holidays, for staffing, scheduling, or business-development needs.

Requirements

Must hold an operational position with Life Flight Network as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist, unless the requirement is waived for significant relevant air-medical business, outreach, and development experience.
Must meet the minimum qualifications of the applicable job specialty.
Must maintain operational proficiency in the applicable specialty.
Must maintain 24 hours of operational time per pay period unless a prior written exemption is approved by the CBO; exemptions are reviewed annually.
Must comply with the Crew Safe Weight Policy.
Must hold a valid driver’s license, have access to an automobile in good repair, provide proof of auto insurance, and meet Life Flight Network Driver’s Policy Requirements.
Must reside within 60 miles or a 60-minute commute of the designated service area unless a prior written exemption is approved by the CBO.
Proficient in Microsoft 365 and Teams applications.
Available on short notice, including evenings, weekends, and holidays, for staffing, scheduling, and business-development needs.
Demonstrated outstanding written and verbal communication with peers, patients, families, customers, and the community.
Ability to analyze business and customer needs, improve external operational workflows, and recognize business-related opportunities.
Ability to create and deliver customer-focused clinical and aviation-related education and outreach.
Candidates are subject to drug screening and background investigation.

Nice To Haves

Bachelor’s degree in healthcare, aviation management, business administration, or a related field preferred; years of experience may substitute for years of education.
Two to three years of managerial experience in EMS, air medical, healthcare, or a related field preferred.
Experience with air medical transport strongly preferred.
Operational background preferred.
Knowledge of business development specific to healthcare, air medical, or EMS environments preferred.

Responsibilities

Work with the Director(s) of Business Development to promote growth and sustainability of Life Flight Network service lines.
Deliver proactive service and customer education while promoting exceptional customer experiences.
Maintain an operational position and specialty proficiency, ordinarily working 24 operational hours per pay period, subject to approved exemptions.
Provide safety training and education and partner with customers to implement best practices throughout the transport process.
Ensure business initiatives are vetted through Safety and Risk Management before implementation and evaluated continuously.
Manage internal and external relationships to support high-quality service and effective quality management.
Identify barriers and opportunities to improve customer experience, growth, development, innovation, and external operational workflows.
Collaborate with Life Flight Network team members and leadership in support of safety, communication, respect, adaptability, resilience, quality, accountability, and risk management.
Maintain knowledge of partners’ capabilities, geographic challenges, transport limitations, referral dynamics, and asset needs.
Evaluate transport data and trends and apply data-driven solutions to improve processes and partner access to care and transport.
Foster new and ongoing customer relationships through collaboration, accessibility, continuous process evaluation, customer surveys, and open dialogue.
Participate in local, state, and national boards and councils to promote Life Flight Network’s mission and values.
Represent Life Flight Network when collaborating or communicating with healthcare, EMS, law enforcement, and local government leaders.
Drive personal or company vehicles whenever and wherever business needs require.
Be available on short notice for staffing or scheduling issues and business-development needs, including evenings, weekends, and holidays.