Business Area Manager

Life Flight Network•Pendleton, OR

9d•$152,000 - $179,000

About The Position

The Business Area Manager (BAM) works with the Director(s) of Business Development to promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education while promoting exceptional customer experiences. The BAM must hold an operational position with Life Flight Network as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist. This requirement may be waived for applicants with significant experience in air medical business, area outreach, and development. The manager maintains an operational position involving 24 hours of operational time per pay period, unless a prior written exemption is approved by the CBO. Operational proficiency in the applicable specialty must be maintained. The manager is subject to the Crew Safe Weight Policy; if the weight limit is exceeded, administrative duties may continue until flight status is resumed. The position requires driving a personal or company vehicle whenever business needs necessitate. The manager supports Life Flight Network’s mission through sustainable business growth, service integration, safety and clinical and aviation excellence, education, communication, and trusted business relationships. The role includes cultivating customer relationships, improving processes and customer experiences, analyzing transport and referral data, providing safety training and customer education, and representing the organization to healthcare, EMS, law enforcement, and local government partners.

Requirements

Must hold an operational position with Life Flight Network as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist; this may be waived for significant air medical business, outreach, and development experience.
Must meet the minimum qualifications of the applicable operational specialty.
Must maintain operational proficiency in the applicable specialty.
Must complete 24 hours of operational time per pay period unless a prior written exemption is approved by the CBO; exemptions are reviewed annually and may be temporary or permanent.
Must comply with the Crew Safe Weight Policy.
Must hold a valid driver’s license, have access to an automobile in good repair, provide proof of auto insurance, and meet LFN Driver’s Policy Requirements.
Must be able to travel whenever and wherever business needs necessitate.
Must reside within 60 miles or a 60-minute commute of the designated service area unless a prior written exemption is approved by the CBO.
Proficiency in Microsoft 365 and Teams applications.
Demonstrated outstanding written and verbal communication skills with peers, patients, families, customers, and the community.
Ability to analyze business and customer needs, improve external operational workflows, and recognize business-related opportunities.
Ability to create and deliver clinical and aviation-related customer-focused education and outreach.
Must be available to work on short notice for staffing or scheduling issues and business development needs, including weekends, holidays, and evenings.
Candidates are subject to drug screening and background investigation.

Nice To Haves

Bachelor’s degree in healthcare, aviation management, business administration, or a related field; years of experience may substitute for years of education.
Two to three years of managerial experience in EMS, air medical, healthcare, or a related field.
Experience with air medical transport.
Operational background in the applicable job specialty.
Knowledge of business development in a healthcare, air medical, or EMS environment.

Responsibilities

Promote growth and sustainability of Life Flight Network service lines through service delivery and customer education.
Maintain an operational position and proficiency in the applicable specialty, including 24 operational hours per pay period unless an approved exemption applies.
Provide safety training and education and partner with customers to implement transport-process best practices.
Model and promote the organization’s safety culture internally and externally; ensure business initiatives are vetted through Safety and Risk Management and continuously evaluated.
Identify customer experience barriers and opportunities for growth, development, and innovation.
Collaborate with Life Flight Network team members and leadership to support communication, quality, accountability, risk management, and a Just Culture.
Understand partner capabilities, geographic challenges, transport limitations, referral dynamics, and asset needs; evaluate transport data and trends to support customer success.
Apply data-driven solutions to improve processes and identify opportunities for growth.
Foster new and ongoing customer relationships, evaluate processes, and remain accessible to partners.
Participate in local, state, and national boards and councils to promote the organization’s mission and values.
Use customer surveys and open dialogue to improve service and address customer expectations.
Represent Life Flight Network and model its policies and best practices when working with healthcare, EMS, law enforcement, local government, and company employees.
Drive personal or company vehicles as business needs require.
Be available on short notice for staffing or scheduling issues and business development needs, including weekends, holidays, and evenings.