Business Applications Analyst

AFC Industries•West Chester Township, OH

7h•Remote

About The Position

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement. AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. The Business Applications Analyst reports to the Service Delivery Manager – Business Applications and is a key component to the success of AFC Industries. This role will work closely with application owners, business stakeholders, and vendors to ensure systems are effectively supporting business operations. The ideal candidate will have experience with the Atlassian platform, strong analytical and reporting skills, and the ability to assist with system administration, project coordination, and process improvement initiatives. Experience with Power BI and SaaS-based business applications is highly desirable.

Requirements

Bachelor's degree in Information Systems, Information Technology, Business Administration, Computer Science, Project Management, or a related field preferred. Equivalent combination of education, professional certifications, and relevant work experience will be considered.
3+ years of experience supporting business applications, SaaS platforms, business systems, or related technology functions.
Experience working with the Atlassian platform, including Jira filters, dashboards, reporting, and workflow concepts.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to communicate effectively with technical and non-technical users.
Ability to manage multiple priorities and work independently.
Proficiency with Microsoft Office applications, particularly Excel.

Nice To Haves

Experience supporting or administering ClickUp and/or ContractWorks.
Experience creating reports and dashboards using Microsoft Power BI.
Experience coordinating or managing projects, including task tracking, stakeholder communication, and project documentation.
Familiarity with Agile, Scrum, or Waterfall project methodologies.
Experience with workflow automation and process improvement initiatives.
Experience working with third-party vendors and SaaS providers.
Knowledge of application integrations and data management concepts.

Responsibilities

Support the administration and day-to-day operation of the Atlassian platform, including: Creating and maintaining Jira filters, dashboards, boards, and reports. Assisting users with system utilization and best practices. Supporting workflow improvements and reporting initiatives.
Serve as the IT liaison and service coordinator for the following business applications: ClickUp, ContractWorks
Assist application owners with system configuration, user administration, testing, upgrades, and documentation.
Coordinate with vendors and internal stakeholders to resolve issues, implement enhancements, and improve user adoption.
Develop and maintain application documentation, procedures, and training materials.
Provide end-user support and training across supported applications.
Create reports, dashboards, and metrics to provide visibility into business performance and application utilization.
Analyze data and provide actionable insights to business stakeholders.
Support reporting initiatives across multiple business systems.
Support project management activities by coordinating tasks, tracking deliverables, maintaining project documentation, and facilitating communication among stakeholders.
Work with cross-functional teams to gather requirements and ensure project objectives are achieved.
Assist with project planning, testing, implementation, and post-implementation support.
Support Agile and traditional project methodologies as appropriate.
Identify opportunities to improve workflows and business processes.
Assist with system integrations and automation initiatives.
Recommend and implement process improvements that enhance efficiency and user experience.