Business Application Manager

City of Minneapolis•Minneapolis, MN

1d•Hybrid

About The Position

The Business Application Manager bridges department operations and technology by responding to business needs and improving application processes. The role provides functional support and configuration expertise for Finance Department technology and the enterprise resource planning system, currently Oracle PeopleSoft, and participates in implementation of the new Workday system. It manages Finance technology systems, with a focus on procurement, strategic sourcing, purchasing contracts, vendor payables, inventory, and the externally facing eSupplier portal. The position supports users and business processes through ongoing service, training, documentation, data extraction and query tools, and help-desk support. It advises on system configuration and best practices, analyzes financial and business operations, helps resolve process problems, and represents the Department on enterprise technology and process-improvement initiatives. The role also maintains configurations, reviews technology requests and usage, pilots technology, develops system and training documentation, and tests system changes. The work environment is an office with daily computer exposure. The position may be eligible for flexible arrangements, including hybrid work; employees are expected to work in the office two days per week. The City does not sponsor applicants for work visas.

Requirements

Bachelor’s degree or equivalent.
At least three years of experience working with a department or enterprise-wide information system in a managerial decision-making role.
Demonstrated knowledge of software applications and business processes in the assigned area.
Ability to learn and apply technical knowledge.
Ability to define and analyze business problems and develop and help implement business-process alternatives.
Intermediate-level ability to use spreadsheet or database tools such as Microsoft Excel and Access, with capacity to advance to a higher level within the first year.
Ability to manage multiple priorities, critically examine programs, problems, and service requests in light of department mission and citywide goals, devise solutions, and make recommendations.
Strong analytical, problem-solving, and troubleshooting skills.
Knowledge of training principles and techniques.
Excellent oral, written, and interpersonal communication skills.
Ability to gain knowledge of data query, extraction, or reporting tools such as Cognos Analytics, PeopleSoft Query, and Workday Prism Analytics.
Ability to identify stakeholders, scope projects, estimate costs, and interpret financial reports.
Demonstrated ability to acquire specific knowledge of current software and its functions, modules, processes, interfaces, system options, and parameters.
Good team and leadership skills.
A resume is required and must be attached to the application.
Applicants may be required to consent to a criminal background and/or qualifications check.

Nice To Haves

Experience with PeopleSoft Finance or Workday Finance.
An equivalent combination of education and experience closely related to the duties may be considered.

Responsibilities

Develop, implement, maintain, and evaluate processes for ongoing user service and support, including training, documentation, manuals, data extraction and query tools, and help-desk support.
Advise on best practices and system configuration and setup, and make recommendations and assist with strategic decisions that improve business efficiency.
Supervise and/or participate in business application analysis or systems support work.
Provide customer service regarding information systems; respond to information requests, create and run queries, and participate in the design, testing, and maintenance of reports.
Assist in interpreting information, developing conclusions and financial recommendations, and resolving business-process problems.
Analyze system use, business operations, and processes using knowledge of governmental financial and business processes; assess business needs and recommend performance improvements.
Represent Department business interests on enterprise-wide technology initiatives and teams addressing technology, facility, and business-process improvements.
Create functional and business requirements, system configuration documents, operating procedures, standards manuals, user-training documents, and implementation documents.
Maintain system configuration, update it when necessary, and ensure processes run smoothly.
Review, approve, and route Department staff technology requests through appropriate delivery systems in alignment with the Department’s technology and space business plan and goals.
Audit management reports for Department data, voice, network, and application usage, and make adjustments to meet Department technology and budget needs.
Pilot new technology, hardware, software applications, and connectivity methods, and propose solutions to meet user business needs.
Design and provide formal and informal training and design or participate in the design of instructional materials and system documentation.
Perform pre- or post-implementation testing of systems and related functions or processes, including designing and executing test procedures, interpreting results, and recommending use, modification, or correction.
Provide backup support for procedures and requests related to security and access, system options, job and date parameters, system assurance and chart of account, and related financial records and report changes.