Business and Quality Assurance Analyst - 00009

Virginia Information Technologies Agency • Richmond, VA

1d • $86,500 - $94,500 • Hybrid

About The Position

The Department of General Services (DGS) is seeking an experienced and detail-oriented Business QA Analyst to support its mission of service excellence across the Commonwealth of Virginia. This role is designed for a motivated professional who excels in a fast-paced, collaborative setting and enjoys resolving complex business challenges with technological solutions. Reporting to the BA/QA Manager, the Business QA Analyst acts as a crucial link between the Information Systems & Services (ISS) division and various business units. The position involves analyzing business workflows, contributing to system improvements, documenting requirements, and conducting software testing. The goal is to ensure that system upgrades, enhancements, and data-driven advancements align with both technical specifications and business objectives.

Requirements

• Significant experience as a Business Analyst supporting HR, Finance, Construction, Facilities Management, Procurement, Real Estate, or clinical laboratories.
• Experience with requirement elicitation for software systems and applications using various techniques to elicit system and software requirements such as interviews, brainstorming, document analysis, focus groups, observations, and prototyping.
• Knowledge and experience with change control and release management processes.
• Experience with MS Office products including Visio, Word, Excel, PowerPoint and MS-Project, Teams and Sharepoint.
• Experience creating and executing test plans and conducting manual and/or automated testing to include system, regression, and user acceptance testing.
• Must have excellent written and verbal skills and be able to communicate with all levels of business and technical staff, diverse audiences, give presentations, and conduct meetings.
• Experience in system and business documentation – to include process and data flow diagrams, user and functional requirement documents, and business cases.
• Experience conducting gap analysis to identify differences between as is and to-be states of business processes and system functionality.
• Experience creating training documentation and conducting training sessions for technical staff or end users.

Nice To Haves

• Business Analyst Certificate or coursework towards certification
• Experience with one or more of the following applications – LIMS, eVA, Peoplesoft Finance, Assetworks

Responsibilities

• Serve as a liaison between ISS and business units to gather requirements and support system solutions.
• Analyze current business processes and identify improvements or system enhancements.
• Create and maintain technical documentation, including requirements, workflows, and test plans.
• Develop and execute test scripts for system upgrades, patches, and new feature rollouts.
• Participate in system refreshes, upgrades, and troubleshooting efforts.
• Support disaster recovery planning and ensure systems stay compatible with modern technologies.
• Respond to end-user requests for corrections, enhancements, or assistance.
• Coordinate production modifications and document results.
• Ensure compliance with administrative policies and procedures.
• Provide ongoing support through effective documentation for user, operational, and project needs.

Benefits

• Comprehensive health benefits, including medical, dental, vision, and wellness programs.
• Eligibility for Public Service Loan Forgiveness (PSLF) program.
• Retirement options.
• Paid leave.
• A wide range of additional state-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed