Business and Quality Assurance Analyst - 00009

DHRM • Richmond, VA

16h • Hybrid

About The Position

The Department of General Services (DGS) is seeking an experienced and detail-oriented Business QA Analyst to join our Information Systems & Services (ISS) division. This role is crucial for supporting mission of service excellence across the Commonwealth of Virginia. The Business QA Analyst will act as a key liaison between the ISS division and various business units, analyzing business workflows, supporting system improvements, documenting requirements, and performing software testing. This position is ideal for a motivated professional who thrives in a fast-paced, collaborative environment and enjoys solving complex business problems with technical solutions, ensuring system upgrades, enhancements, and data-driven improvements meet both technical and business needs.

Requirements

• Significant experience as a Business Analyst supporting HR, Finance, Construction, Facilities Management, Procurement, Real Estate, or clinical laboratories.
• Experience with requirement elicitation for software systems and applications using various techniques to elicit system and software requirements such as interviews, brainstorming, document analysis, focus groups, observations, and prototyping.
• Knowledge and experience with change control and release management processes.
• Experience with MS Office products including Visio, Word, Excel, PowerPoint and MS-Project, Teams and Sharepoint.
• Experience creating and executing test plans and conducting manual and/or automated testing to include system, regression, and user acceptance testing.
• Excellent written and verbal skills and be able to communicate with all levels of business and technical staff, diverse audiences, give presentations, and conduct meetings.
• Experience in system and business documentation – to include process and data flow diagrams, user and functional requirement documents, and business cases.
• Experience conducting gap analysis to identify differences between as is and to-be states of business processes and system functionality.
• Experience creating training documentation and conducting training sessions for technical staff or end users.

Nice To Haves

• Business Analyst Certificate or coursework towards certification
• Experience with one or more of the following applications – LIMS, eVA, Peoplesoft Finance, Assetworks

Responsibilities

• Serve as a liaison between ISS and business units to gather requirements and support system solutions.
• Analyze current business processes and identify improvements or system enhancements.
• Create and maintain technical documentation, including requirements, workflows, and test plans.
• Develop and execute test scripts for system upgrades, patches, and new feature rollouts.
• Participate in system refreshes, upgrades, and troubleshooting efforts.
• Support disaster recovery planning and ensure systems stay compatible with modern technologies.
• Respond to end-user requests for corrections, enhancements, or assistance.
• Coordinate production modifications and document results.
• Ensure compliance with administrative policies and procedures.
• Provide ongoing support through effective documentation for user, operational, and project needs.

Benefits

• Comprehensive health benefits, including medical, dental, vision, and wellness programs
• Eligibility for Public Service Loan Forgiveness (PSLF) program
• Retirement options
• Paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed