Business Analyst (Chicago)
About The Position
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium), Chicago and rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for a Business Analyst to join our team in Chicago. If you’re looking to work in an international company in a role that offers autonomy, ownership, and impact, this one’s for you! As a Business Analyst, you’ll play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork. You’ll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams. Over time, you’ll have the chance to specialise in a functional domain that interests you, whether that’s transport operations, finance, or process automation.
Requirements
- A genuine interest in transportation, logistics, or workflow automation
- Strong technical aptitude and ability to navigate complex software systems
- Proficient in Excel
- Excellent communication skills and customer-oriented mindset
- Adaptable, organised, and comfortable in a fast-paced scale-up environment
Nice To Haves
- Background in SAAS, fintech, accounting, or operations is a plus
- basic scripting or SQL knowledge is a plus
Responsibilities
- Dive deep into the customer’s business to understand their workflows, goals, and constraints
- Translate business requirements into optimal system configurations within the Qargo TMS
- Support with data mappings and transformations, ensuring system integrations run smoothly
- Collaborate with technical teams to ensure solutions meet both business and functional needs
- Manage administrative and project tasks with precision and punctuality
- Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction
Benefits
- A competitive salary package with great benefits
- A role with real ownership, responsibility, and measurable impact
- The opportunity to grow and shape your career as Qargo scales across the USA
- Flexible hours and hybrid working options
- A collaborative, international, and mission-driven team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
