Business Analyst - Salesforce
About The Position
The Business Analyst shapes how the organization uses Salesforce to operate at scale. The role translates complex business needs into well-defined, scalable solutions and serves as the primary interface between Salesforce users and Salesforce engineering teams. The analyst challenges assumptions, improves problem framing, and guides stakeholders toward sustainable, platform-aligned solutions that balance business outcomes with long-term maintainability. The role also coordinates assigned Salesforce initiatives end to end, with disciplined execution and a strong focus on clarity, quality, and architectural integrity. The Business Analyst works with users across departments to understand workflows, pain points, and objectives; turns those needs into clear, testable requirements; prepares and maintains backlogs; and coordinates delivery through launch. The role independently owns ambiguous, cross-functional initiatives, constructively challenges senior stakeholders, mentors less-experienced analysts, and identifies systemic opportunities to improve Salesforce usage. Performance is evaluated through the quality of requirements, delivery effectiveness, improved user workflows, and whether Salesforce solutions achieve their intended objectives and adoption goals. The job is listed as remote in Nevada, with a day shift and negligible travel.
Requirements
- 3–6+ years of experience as a Business Analyst or in a similar role.
- Demonstrated experience working directly with business users to define system requirements.
- Experience supporting software delivery teams in Agile environments.
- Strong written and verbal communication skills.
- Experience with Jira, Confluence, or similar tools.
- Bachelor’s degree or equivalent professional experience.
Nice To Haves
- Hands-on experience working with Salesforce implementations or enhancements.
- Ability to translate business workflows into Salesforce-aligned requirements.
- Experience working in enterprise or services-based organizations.
Responsibilities
- Engage Salesforce users across departments to understand workflows, pain points, and objectives.
- Ask probing questions to identify root problems and challenge or reframe unclear, conflicting, or solution-biased requests.
- Translate user needs into well-structured Epics, user stories, acceptance criteria, and definitions of done.
- Ensure requirements are complete, testable, and aligned with Salesforce platform capabilities and constraints.
- Recommend Salesforce-native or simplified solutions where appropriate.
- Identify edge cases, dependencies, data impacts, and downstream process implications early.
- Build, maintain, and refine high-quality backlogs for Salesforce and related platforms, such as client portals.
- Decompose Epics into logically sequenced, sprint-ready user stories.
- Ensure work entering engineering is stable, prioritized, and clearly understood.
- Own assigned Salesforce initiatives from intake through launch.
- Plan timelines, milestones, dependencies, and delivery checkpoints.
- Coordinate Salesforce users, engineers, QA, training, and documentation resources.
- Surface risks, ambiguity, and trade-offs early and transparently.
- Drive delivery discipline while maintaining requirement clarity and solution quality.
- Independently own ambiguous, cross-functional Salesforce initiatives and constructively challenge senior stakeholders.
- Mentor less-experienced analysts through example and feedback.
- Identify systemic issues in Salesforce usage and recommend improvements.
Benefits
- Hybrid work schedule.
- Onboarding program with in-depth knowledge of the organization, services, and products.
- Medical, dental, vision, and short-term disability coverage at no cost to the employee.
- 401(k) matching program.
- Paid time off: 16 days in the first year and 21 days after one year of employment.
- Seven paid company holidays.
- $35 monthly gym membership subsidy.
- Ongoing training and professional development.
- Internal advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
