Business Analyst

Miratech

7d•Remote

About The Position

We are looking for a Business Analyst to join a team building an AI-powered conversational platform. The solution combines Python-based backend microservices running on AWS, a modern web application, and real-time voice technologies to deliver intelligent customer interactions.

Requirements

3+ years of experience in Business Analysis
Hands-on or conceptual experience with low-code/no-code platforms and workflow configuration
Understanding of policy engines and decision-making frameworks
Basic knowledge of RBAC design and access management models
Experience working in both product development and managed services environments
Understanding of compliance frameworks and regulatory requirements (regional/global)
Awareness of UX patterns and user-centric design principles
Strong analytical and problem-solving skills; ability to translate business needs into functional specifications
Excellent communication skills and ability to work with cross-functional stakeholders across multiple teams simultaneously
Experience working in Agile or Waterfall environments

Nice To Haves

Exposure to AI/LLM or conversational voice platforms
Experience with contact center, IVR, or telephony platform documentation
Familiarity with SaaS platform support workflows and SLA-driven environments
Experience creating runbooks or technical knowledge base content

Responsibilities

Gather and document business and platform requirements from stakeholders, translating them into functional specifications for both development and support contexts
Act as a bridge between business, product, and engineering teams across the PRD and the Managed Competence Center, ensuring alignment and clear communication
Support workflow orchestration and low-code platform configurations
Assist in documenting and maintaining RBAC models, policies, and decision layer logic
Contribute to Knowledge Asset delivery — including runbooks, UAT test cases, troubleshooting guides, and process documentation
Help distinguish and document bug vs feature requests, supporting proper triage and escalation workflows
Ensure solutions comply with regional and regulatory requirements
Participate in sprint planning, backlog grooming, and governance meetings at both operational and tactical levels
Prepare and maintain documentation including requirements, workflows, policies, reports, and post-implementation reviews