Business Analyst

HOOPP (Healthcare of Ontario Pension Plan) • Toronto, ON

8d • CA$71,000 - CA$109,000 • Onsite

About The Position

As a Business Analyst within the Pension Technology – Pension Platform Operations team, you will play a key role in supporting the stability, performance, and continuous improvement of HOOPP’s pension platform. You will work closely with cross-functional teams to analyze issues, support operational processes, and contribute to enhancements that improve service delivery. This role blends production support, analysis and testing / defects retest support, ensuring minimal disruption and efficient platform operations.

Requirements

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• 3+ years of experience in a Business Analyst or similar role within financial services or pension domain.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve issues effectively.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Proficiency in SQL or data querying tools.
• Excellent communication and stakeholder collaboration skills.
• Familiarity with Agile methodologies.
• Familiarity with Azure DevOps (or similar tracking tool such as Jira or ALM)
• Experience with Incident management tool such as ServiceNow
• Experience with reporting and visualization tools (e.g., Power BI)
• Exposure to testing methodologies (UAT, integration, regression testing)
• Exposure to defect management and re-testing processes

Nice To Haves

• Exposure to Power Platform such as Power Apps, Power Automate
• Exposure to Microsoft SharePoint technologies
• Familiarity with automation technologies and tools, scripting, or workflow platforms
• Awareness of AI-enabled or Agentic automation concepts

Responsibilities

• Support end-to-end resolution of production incidents to minimize business impact, collaborating with cross-functional teams.
• Perform root cause analysis and contribute to post-incident reviews, including documentation and tracking of follow-up actions.
• Troubleshoot production issues using data analysis tools (e.g., SQL) and system knowledge.
• Analyze business and system issues to identify root causes and recommend solutions.
• Partner with business and technology stakeholders to clarify requirements and support issue resolution.
• Develop a strong understanding of system flows, dependencies, and operational processes.
• Support testing activities including validation of fixes / Defect Retest and ensuring alignment with business requirements.
• Contribute to test case creation and execution for operational and cyclical processes.
• Identify opportunities to improve processes, reduce manual effort, and enhance operational efficiency.
• Support implementation of automation initiatives and emerging technologies (e.g., AI-enabled or Agentic workflows) where applicable.
• Contribute to continuous improvement initiatives across platform operations.
• Develop, maintain, and enhance reporting and dashboards to support monitoring of platform health and operational performance.
• Analyze operational trends and provide insights to support decision-making.
• Maintain and update operational documentation, including runbooks, procedures, and knowledge artifacts.
• Ensure adherence to operational controls, processes, and governance standards.
• Support cyclical processing activities (e.g., statements, payroll, tax processes) and related documentation.

Benefits

• high-performance, people-focused culture
• equity, diversity, and inclusion are fundamental to our work environment and business success
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning
• membership in HOOPP’s world class defined benefit pension plan
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level