Business Analyst

The University of Texas at Austin•Austin, TX

6d•Hybrid

About The Position

This is a fixed-term position within Enterprise Technology - Infrastructure at The University of Texas at Austin, expected to continue until July 1, 2029. The role offers flexible work arrangements, including infrequent remote work within the US, and a typical 40-hour work week with limited travel. The position is dedicated to supporting the university's mission by improving processes and facilitating documentation for Next Generation Network operations. The Business Analyst will create and organize documentation structures, develop templates, and manage document reviews, often interacting with individuals across various departments to ensure smooth transitions between partnering organizations. Training facilitation with subject matter experts and users on processes, policies, and procedures is also a key aspect of this role. The University of Texas at Austin provides an outstanding benefits package.

Requirements

U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
2+ years working with cross functional teams delivering solutions
3+ years of creating training, documentation of processes, collecting and providing metrics and reports
Strong Communications and Conflict Resolution Skills
Track-record of creating processes and documentation
Demonstrated ability to gather, document, and analyze business requirements.
Excellent communication, presentation, and interpersonal skills, with the ability to bridge business and technical audiences.
Strong organizational skills with experience managing multiple priorities and deadlines.
Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and modern collaboration tools.
Equivalent combination of relevant education and experience may be substituted as appropriate.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.
This job requires a class "C" operator's driver's license.
The applicant selected must provide a current three-year driving record from the current state of residence.
If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
The driving record will be evaluated to determine eligibility to drive a university owned vehicle.

Nice To Haves

Bachelor’s degree in Business Administration, Information Systems, Business Communications, or related fields.
Higher education work experience with large scale network operations and research customers
Experience with complex procurement processes, vendor contract management, and vendor engagement.
Strong analytical and problem-solving skills with attention to detail.

Responsibilities

Maintain continuous communication with cross-functional teams to ensure clarity, alignment, and progress throughout process lifecycles.
Track internal stakeholder input and ensure timely delivery of requirements and decisions to support agile documentation workflows.
Conduct process analyses to uncover inefficiencies and propose solutions.
Recommend scalable process improvements and automation opportunities that enhance service delivery and user experience across university departments.
Recommends changes in workflows and practices to maximize effectiveness and efficiencies in daily operations.
Responsible for interpreting and presenting technical details to functional experts and developers in a way that is meaningful to all audiences.
Develop reports, dashboards, and visualizations that provide insight into process adoption metrics and stakeholder engagement.
Driving university owned vehicles to job sites will be required for this position.
Maintain acceptable driver rating as established in Policy UTS157.
Perform other related functions as assigned.

Benefits

Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
Vision, Dental, Life, and Disability insurance options
Paid vacation, sick leave, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan)
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Training and conference opportunities
Tuition assistance
Athletic ticket discounts
Access to UT Austin's libraries and museums
Free rides on all UT Shuttle and Capital metro buses with staff ID card