Business Analyst - Remote

OneDigital

28d • $70,000 - $80,000 • Remote

About The Position

The Business Analyst supports a broad range of Microsoft Dynamics 365 (D365)-focused work for OneDigital’s Employee Benefits and Human Resources Consulting practices, partnering with teams across Operations, Sales, Marketing, Finance, Customer Service, and other areas. The work may vary according to business priorities, production needs, and larger product initiatives.

The BA is the primary owner of small to medium-sized enhancements and User Stories, guiding them from requirements through delivery so Product Owners and the Product Manager can focus on larger strategic initiatives. The role also supports larger initiatives by gathering and documenting requirements, refining backlog items, coordinating demos and user acceptance testing (UAT), analyzing production issues, and working with technical teams to clarify system behavior, integrations, dependencies, and impacts.

Success in this role requires strong business analysis skills, technical aptitude, and a personable, relationship-driven approach. The BA must be able to move comfortably between business and technical conversations and use AI tools and Large Language Models (LLMs), such as Copilot and Claude, in daily delivery, documentation, analysis, and communication. The position is remote. The stated base pay range is $70,000–$80,000; pay depends on skills, education, qualifications, professional experience, and location.

Requirements

• Strong requirements-gathering, documentation, and process-analysis skills.
• Ability to analyze production issues and enhancement requests with clear attention to business impact.
• Experience supporting D365 or other enterprise business applications; D365 is strongly preferred.
• Working knowledge of how D365 integrates with other systems, including data flows, dependencies, and troubleshooting approaches.
• Technical aptitude to review D365 configuration, including forms, business rules, security roles, and Power Automate flows, and validate data using views or Advanced Find; hands-on development is not required.
• Experience working on Agile delivery teams and managing work in Azure DevOps (ADO).
• Hands-on experience using AI tools and LLMs in day-to-day work, with the judgment to validate their output.
• Proficiency with Microsoft 365, including Teams, Outlook, SharePoint, Excel, and Visio.
• Personable and approachable, with a track record of building trusted relationships with business and technical teams.
• Collaborative approach and ability to navigate differing priorities and perspectives while keeping work moving forward.
• Curiosity and proactivity, including asking clarifying questions and validating understanding before acting.
• Clear written and verbal communication, including the ability to translate technical concepts for business audiences.
• Strong organizational skills and ability to manage competing priorities and maintain follow-through across multiple requests.
• At least 3 years of experience in a Business Analyst, Business Systems Analyst, or Systems Analyst role.

Nice To Haves

• Bachelor’s degree preferred but not required.
• Experience in employee benefits, insurance, financial services, or large-scale IT environments.
• Experience supporting both business applications and system integrations.

Responsibilities

• Own small to medium-sized backlog items, including standalone User Stories, operational enhancements, and production fixes.
• Support a flexible mix of D365 business analysis, application support, and product delivery across multiple business areas, adapting to changing priorities and initiative complexity.
• Participate in Agile ceremonies, including standups, backlog refinement, sprint planning, and stakeholder reviews.
• Elicit, analyze, and document business and functional requirements, translating needs into clear User Stories and acceptance criteria.
• Develop current-state and future-state process flows, business rules, and supporting documentation; validate requirements for completeness, clarity, testability, and alignment with business outcomes.
• Analyze the impact of requested changes to ensure updates do not disrupt other business units, reporting, integrations, or downstream processes.
• Write release notes describing delivered changes for business users.
• Support Product Owners and the Product Manager on larger Features and Epics by contributing User Stories, requirements analysis, process documentation, stakeholder engagement, and UAT coordination; Feature and Epic ownership remains with the Product Owner.
• Coordinate pre-UAT demos with requestors to confirm the solution meets business needs.
• Plan and coordinate UAT, including test scenarios, tester coordination, issue tracking, sign-off, documenting outcomes, and following up on issues or changes.
• Investigate D365 production issues by assessing business impact, reproducing and documenting issues, and escalating them to technical teams as appropriate.
• Determine whether an issue is a system defect, a process or training gap, or a new requirement.
• Partner with developers and architects on D365 enhancements and issues involving integrations, clarifying data flows, dependencies, and expected system behavior.
• Coordinate with the Product Owner before engaging business stakeholders and keep the Product Owner informed about relevant conversations, decisions, and next steps.
• Build working relationships with business stakeholders, Product Owners, the Product Manager, and technical teams; act as a liaison and communicate technical concepts in business-friendly terms.
• Support stakeholder follow-up, training, and documentation updates after releases.
• Use Copilot, Claude, or similar LLMs to draft and refine requirements, User Stories, acceptance criteria, meeting notes, and stakeholder communications.
• Use AI-assisted techniques to identify requirement gaps, edge cases, inconsistencies, and test scenarios; review AI-generated output for accuracy, completeness, and security and safeguard PHI and PII in accordance with data privacy standards.

Benefits

• Eligible employees may receive health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses according to company policy.
• Employee perks and discounts.
• Some roles may be eligible for variable compensation, commission, and/or an annual bonus based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed