Business Analyst

Ford • Dearborn, MI

19d • $74,300 - $166,200 • Hybrid

About The Position

As a Business Analyst on the ITOM/ITAM team, you’ll work with IT stakeholders to understand business needs, analyze process and data issues, and help move improvements from discovery through implementation and adoption. You’ll coordinate with Platform, Architecture, and other teams, track work and dependencies, and support communications and training. You’ll apply your current knowledge of ServiceNow, CMDB, and IT asset management to the work, while building deeper expertise in CSDM and related capabilities. Depending on experience, you may take increasing ownership of initiatives over time. Strategic work may include CMDB Data Quality initiatives and support for the Event Management MVP rollout; technical implementation and architecture decisions remain with the appropriate partner teams.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field.
• Strong communication and stakeholder-management skills, with the ability to gather requirements, clarify business needs, and communicate effectively with diverse audiences.
• Experience using backlog, task-tracking, or work-management tools such as Jira.
• Experience supporting process improvement initiatives, with the ability to independently lead initiatives based on experience and role level.

Nice To Haves

• Working knowledge of the Common Service Data Model (CSDM), or the ability and willingness to develop expertise in this area.
• ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HAM.
• ITIL Foundation certification.
• Experience with Event Management or IT Operations Management (ITOM).
• Experience working within a large, matrixed enterprise IT environment.
• Familiarity with IT asset and financial lifecycle processes, including procurement, depreciation, reconciliation, and asset tracking.
• Working knowledge of ServiceNow, particularly CMDB and Hardware Asset Management (HAM), or experience with comparable ITSM or asset-management platforms.

Responsibilities

• Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams.
• Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution.
• Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption.
• Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria.
• Coordinate communications, documentation, and training to support adoption of processes and tools across IT.
• Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed.
• Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives.
• Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners.
• Take increasing ownership of projects and initiatives as experience and role level grow.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree