Business Analyst

Harris•East Meadow, NY

11h•$94,000 - $104,000•Onsite

About The Position

The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.

Requirements

Bachelors Degree or equivalent preferred
1-4 years’ relevant experience
0-2 years’ healthcare experience preferred.

Nice To Haves

Working knowledge of HL7, FHIR standards.
Working knowledge of Interface translator development, maintenance, and troubleshooting in a healthcare domain.

Responsibilities

Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
Works under the direction of the Manager to provide application solutions for assigned business areas
Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs
Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance)
Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests
Communicates effectively with all parties related to assigned process area
Achieves established goals
Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required
Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests
Participate in the software build and/or configuration process and testing process
Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate
Ensure programs meet business specifications
Reviews vendor provided documentation and user manuals needed to support the product, as appropriate.
Escalates any disconnects between client expectations, the contract and Altera interests
Participate in user focus groups and requirements workshops, vendor training and demonstrations
Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate
Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate
Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity
Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders
Works directly with business stakeholders on issues requiring overall product/solution knowledge and overall understanding of healthcare
Works independently with business stakeholders, beginning to focus on critical level cases, if appropriate
Demonstrate new functionality to business stakeholders seeking inputs on future direction
Works directly with mentors/peers to gather and translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, if appropriate
Works with business stakeholders to support and improve product/solutions by studying current practices; designing modifications; writing specifications, as appropriate
Working knowledge of HL7, FHIR standards.
Working knowledge of Interface translator development, maintenance, and troubleshooting in a healthcare domain.
Manage multiple tasks, prioritizing and scoping said tasks and reporting status to stakeholders
Design, integrate, debug, maintain, test, benchmark, etc. interface software used to run our client’s healthcare operations
Manage a zero-defect interface environment for our client
Plan, organize, and follow up on issues related to all system interfaces
Work collaboratively with our GMS team on Interface development tasks.
Corrective actions implemented as needed or directed.